Photoshop crashing after installing version 23.2

[Colette WIlson]

Photoshop crashing after installing version 23.2

Nothing will enable it to run, uninstal and reinstall with no plugins, running on Mac OS 12.2  Previous version installed and runs perfectly.

[Derek Cross]

How much RAM and spare hard disk capacity do you have?
Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

[Colette WIlson]

Ok will try resetting the preferences and see if that helps

Thanks

[TheDigitalDog]

To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings.

[cathyk4721092 · Accepted solution]

I just had this same problem. I'm on a Mac and updated the OS. I uninstalled and reinstalled. Nothing helped. I called Adobe support this morning and the gentleman I was working with worked through it until he found the problem. For me it was plugins. I didn't know I even had any. One was an Adobe plugin, design to print. There were only 2 and I still don't know what the other one was. He moved them to an external folder and deleted them from Photoshop. That fixed everything. I'd give them a call. He stayed with me and had me open and close it several times and even run through some of my normal work procedures to make sure everything was working properly.

[Colette WIlson]

Thanks Might try that as I have the same plugin installed

[Derek Cross]

Let us know the outcome, it will be useful to know.

[Colette WIlson]

I uninstalled the Adobe plugin, Design to Print and Photoshop seems to be working now.

Thanks for your help!

Colette

[TheDigitalDog]

Can you provide the exact name of the plugins? Thanks.

[cathyk4721092]

Luckily I still have the folder:

package.json
AdobeDesigntoPrint.plugin
adobe-designtoPrint-generator.js alias
adobe-designtoPrint-generator.js

It looks like these all pertain to Adobe design to print, but I'm no expert. Hope this helps.