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For the past couple of months, Photoshop has been crashing really badly. Whenever I open the app and try to open a document or start a new project, the layers created and home page overlap each other, and I cannot select anything on either screen. When that happens I cannot do anything to fix it, I cannot even close the app so I need to restart my PC. I have tried uninstalling and re-installing a lot of times but nothing works.
Any advice would be appreciated!
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Hi Alexandra,
Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.
Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files), and share with us, or paste it here?
Have you tried any troubleshooting steps?
For the home-screen in workspace issue, try this.
To begin troubleshooting crashes, we need more info.
Does Photoshop crash at a specific stage, operation, or task? Do you find a pattern to this behavior? Have you tried any troubleshooting steps?
If disabling the GPU helped, try the steps in this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
If this does not help,
Go to the location of the preference folder mentioned below and rename it to backup.
https://helpx.adobe.com/photoshop/using/preferences.html
This step will give a fresh start to Photoshop as a fresh install.
Let us know how it goes.
Thanks!
Sameer K