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Photoshop Crashing?Freezing

Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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hello everyone, Ive been expierincing a issue for a whie now and i dont uderstand how to fix it. Allow me to explain. So I will open photoshop and start workin on a image and out of the blue whatever tool I am using the icon pointer will turn into the standard pc mouse pointer and the navigator box on the right which controls zoom and movement will turn into a rectangle and even if you move it. The canvas itself will not move. I will upload a picture to help you understand. My pc parts are AMD R9 5950x cpu Msi Rtx 3070 GPU crossair Vengence 32GB. Screenshot 2021-08-09 194938.png

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Btw Ive been back and forth with adobe on this issue for like 5 times Ive unistalled and downloaded different versions.

 

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Duplicate post.

Please don't do this as it wastes people's time.

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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No help?

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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OK - which version of Photoshop and OS?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Version 22.4.3 Windows 10 64 bit 

32gb RAM spare hard disk 4TB 

Yes I have tried resetting the photoshop preferences and ive tried installing different versions of photoshop along with updating my GPU with its current up to date driver all the way to previous versoins of drivers 

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Try uninstalling Photoshop using the Adobe Cleaner Tool before reinstalling it.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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