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- photoshop crashing in windows 11 asap i open any f...
photoshop crashing in windows 11 asap i open any file jpeg / psd etc
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Hi,
since yesterday photoshop has been crashing asap i open any file if i open the application it opens without any issue but when i try to open any file it crashes...
following is the crash report
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.1.0.202307201714_d2ce82a" clientVersion="13.1.0.202307201714_d2ce82a" applicationName="Adobe Photoshop" applicationVersion="25.0.0" build="20230906.r.37" source="Windows-Client" crashType="n/a">
<time year="2023" month="10" day="26" hour="21" minute="18" second="57" timeoffset="330" timezone="India Standard Time"/>
<user guid="ce933e05-3b37-4882-96ae-7988244d99e5"/>
<system platform="Windows 11 Home Single Language" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16218" machine="Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1800 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="MS" adapterRAM="" caption="MS Idd Device" description="MS Idd Device" driverDate="20190905000000.000000-000" driverVersion="10.52.39.100" videoModeDescription="" pnpDeviceID="MS\IDDBUS2\1&79F5D87&0&03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_5917&SUBSYS_8486103C&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="MS" adapterRAM="" caption="MS Idd Device" description="MS Idd Device" driverDate="20190905000000.000000-000" driverVersion="10.52.13.68" videoModeDescription="" pnpDeviceID="MS\IDDBUS1\1&79F5D87&0&02" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="MS" adapterRAM="" caption="MS Idd Device" description="MS Idd Device" driverDate="20190905000000.000000-000" driverVersion="10.50.47.889" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="MS\IDDBUS\1&79F5D87&0&01" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAA5675DBE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAA5675DBE" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFAA548856A" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFAA5491B18" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFAA54914E2" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFABB62927E" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFABB625926" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FF6528CE76C" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="7" address="0x00007FF6528C394E" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="8" address="0x00007FF6528CD9DF" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="9" address="0x00007FF6528A72DF" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="10" address="0x00007FF652891633" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="11" address="0x00007FF64FA43C09" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="12" address="0x00007FF64FA3EB0E" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="13" address="0x00007FF64FA41B94" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="14" address="0x00007FF64FA40F25" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="15" address="0x00007FF64FA40572" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="16" address="0x00007FF64FA4030D" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="17" address="0x00007FF64F502570" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="18" address="0x00007FF64F50275B" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="19" address="0x00007FF64E32F842" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="20" address="0x00007FF64DB03F08" symbolname="xmlFileMatch"/>
<stackStatement index="21" address="0x00007FF64DB02EAD" symbolname="xmlFileMatch"/>
<stackStatement index="22" address="0x00007FF64DB0AD5F" symbolname="xmlFileMatch"/>
<stackStatement index="23" address="0x00007FF64DAECF28" symbolname="xmlFileMatch"/>
<stackStatement index="24" address="0x00007FF64DE7862D" symbolname="boost::archive::codecvt_null<wchar_t>::do_encoding"/>
<stackStatement index="25" address="0x00007FF65001F129" symbolname="ART::AssetType::operator=="/>
<stackStatement index="26" address="0x00007FF6514745FF" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="27" address="0x00007FF64F6D06B0" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="28" address="0x00007FF65002143D" symbolname="ART::AssetType::operator=="/>
<stackStatement index="29" address="0x00007FF6514A2405" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="30" address="0x00007FF6514D4ACF" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="31" address="0x00007FF6514D3811" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="32" address="0x00007FFB41C38241" symbolname="DispatchMessageW"/>
<stackStatement index="33" address="0x00007FFB41C37A8B" symbolname="CallWindowProcW"/>
<stackStatement index="34" address="0x00007FF65147816E" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="35" address="0x00007FFB41C38241" symbolname="DispatchMessageW"/>
<stackStatement index="36" address="0x00007FFB41C37EFC" symbolname="DispatchMessageW"/>
<stackStatement index="37" address="0x00007FFB41C4302D" symbolname="GetClassLongW"/>
<stackStatement index="38" address="0x00007FFB421B3434" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="39" address="0x00007FFB3F491AD4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="40" address="0x00007FFB41C37DE4" symbolname="DispatchMessageW"/>
<stackStatement index="41" address="0x00007FF65147D100" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="42" address="0x00007FF650064186" symbolname="ART::AssetType::operator=="/>
<stackStatement index="43" address="0x00007FF65005F51C" symbolname="ART::AssetType::operator=="/>
<stackStatement index="44" address="0x00007FF65002DA31" symbolname="ART::AssetType::operator=="/>
<stackStatement index="45" address="0x00007FF65002D125" symbolname="ART::AssetType::operator=="/>
<stackStatement index="46" address="0x00007FF650015687" symbolname="ART::AssetType::operator=="/>
<stackStatement index="47" address="0x00007FF64FA1635F" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="48" address="0x00007FF64E411CEF" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="49" address="0x00007FF64F21620D" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="50" address="0x00007FF64F217189" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="51" address="0x00007FF650015DD7" symbolname="ART::AssetType::operator=="/>
<stackStatement index="52" address="0x00007FF65001576A" symbolname="ART::AssetType::operator=="/>
<stackStatement index="53" address="0x00007FF650065506" symbolname="ART::AssetType::operator=="/>
<stackStatement index="54" address="0x00007FF6514AB428" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="55" address="0x00007FF6514AB4BD" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="56" address="0x00007FF65146B573" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="57" address="0x00007FF65147A01A" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="58" address="0x00007FF64F9B73CD" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="59" address="0x00007FF65146E04B" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="60" address="0x00007FF65153FA82" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="61" address="0x00007FFB40C8257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="62" address="0x00007FFB4216AA78" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x000001B4418EA398"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00007FFAA53E0000"/>
<register name="RDI" value="0x00000064EA8F8DC0"/>
<register name="RSP" value="0x00000064EA8F8B40"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFAA5675DBE"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
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</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
<sessionId>
5dc1b0bc-ee18-4907-a33b-ac2d6aad6b4c
</sessionId>
</crashreport>
PLS help me... i have tried uninstalling and re installing but no luck
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I am having the exact same issue and cannot fix the problem. I have uninstalled, reinstalled, updated......
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Photoshop" applicationVersion="25.1.0" build="20231016.r.120" source="Windows-Client" crashType="n/a">
<time year="2023" month="10" day="26" hour="14" minute="22" second="31" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="284c0184-5776-467f-88ba-98a0f3f84f09"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8079" machine="Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 11" cpuCount="8" cpuType="8664" cpuFreq="1800 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3EA0&SUBSYS_84C0103C&REV_00\3&11583659&2&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Magic Control Technology Corp." adapterRAM="" caption="Trigger 6 External Graphics" description="Trigger 6 External Graphics" driverDate="20220426000000.000000-000" driverVersion="1.5.2201.426" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB\VID_0711&PID_5621\6&1E34960A&0&8100" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF50DA1F89">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF50DA1F89" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFF50DA2FE0" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFF50B94C2A" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFF50DA3264" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFF51C1B78D" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFF51C1FCD0" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFF51C2FB40" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FF7CDEF575E" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="8" address="0x00007FF7CDEF8AF7" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="9" address="0x00007FF7CDF05EDD" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="10" address="0x00007FF7CDEDCFB3" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="11" address="0x00007FF7CDEDCE8B" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="12" address="0x00007FF7CB86AE51" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="13" address="0x00007FF7CB86A9DC" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="14" address="0x00007FF7CB85CA62" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="15" address="0x00007FF7CB85CB0E" symbolname="boost::serialization::singleton_module::unlock"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
<sessionId>
bff1a7e4-0811-4b17-b053-70dcd6ad3579
</sessionId>
</crashreport>
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