Photoshop crashing on brand new gaming PC

Report · May 17, 2019

I just bought a new gaming PC 3 weeks ago and Photoshop CC keeps crashing. The system is the

HP - Gaming Desktop - AMD Ryzen 7-Series - 16GB Memory - AMD Radeon RX 580 - 1TB Hard Drive + 128GB Solid State Drive. After working in Photoshop for just moments sometimes, my screen goes blank and my backlit keyboard goes blank as well. However, the lights on the PC are still on. The only way to fix the problem is to kill the power via the surge protector and reboot. The problem persists though and has happened multiple times.

Now, I will say that I did have to move PS from my C drive to my D drive. The C drive became full very quickly. PS kept crashing because I believe there wasn't enough memory on the drive to run it. So, I moved it to the D drive where there was plenty of room to install and run it. When, I installed it on that drive, it said I needed to create a folder first, and I did. (I called it Adobe) It installed fine, but that's when I started getting the crashing issues. Any suggestions would be greatly appreciated. Thanks.

Report · May 17, 2019

Hi

How much free space do you have on the C drive, and how much free space do you have for the scratch disk, it's recommended to have at least 25% free space on and SSD

Report · May 17, 2019

I have 34.4 GB free. Mind you, PS isn't currently installed on that drive. How do I find out how much free space is available for the scratch disk?

Report · May 17, 2019

You can view it in preferences

Report · May 17, 2019

Have you checked Windows event viewer to see if there's any crash reports in the application log for Photoshop.exe

Report · May 17, 2019

Please bare with me. I apologize. How do I get to the preferences to see how much space is on my scratch disk?

Report · May 17, 2019

Just hit CTRL + K and then select the Scratch Disks tab, or go to Edit > Preferences > Scratch Disks

Also can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

Report · May 17, 2019

Okay, for whatever reason, CTRL K is doing nothing. I went into the PS preferences and it looks like I have 10440 MB free. Does that sound right?

Report · May 17, 2019

thevas76 wrote
. I went into the PS preferences and it looks like I have 10440 MB free. Does that sound right?

That's only about 10GB, not near enough for the scratch disk, you need at a minimum 100GB, you can allocate the 1TB drive for the scratch disk

Report · May 17, 2019

Nevermind. I'm a total moron. Haha. I got it. There's 30.66GB free on my scratch disk.

Report · May 17, 2019

And, there's 833GB free for the scratch disk on my D drive.

Report · May 17, 2019

OK, can you check Windows event viewer and also post your Photoshop system info

Report · May 17, 2019

Report · May 17, 2019

You need to hit the copy button and then paste the system info into the thread

Report · May 17, 2019

I thought I just did above. Bare with me.

Report · May 17, 2019

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64

Number of Launches: 19

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.475

System architecture: AMD CPU Family:15, Model:8, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3194 MHz

Built-in memory: 16303 MB

Free memory: 10440 MB

Memory available to Photoshop: 14915 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1050, right=1680

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=4095

glgpu[0].GLName="Radeon(TM) RX 580"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="24.20.13012.1003"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Radeon(TM) RX 580"

glgpu[0].GLRendererID=26591

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0335955.inf_amd64_a22a7df1ece66335\B335460\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0335955.inf_amd64_a22a7df1ece66335\B335460\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0335955.inf_amd64_a22a7df1ece66335\B335460\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0335955.inf_amd64_a22a7df1ece66335\B335460\amdxc64.dll"

glgpu[0].GLDriverDate="20181108000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.1 AMD-APP (2671.3)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (2671.3)"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="Ellesmere"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="2671.3"

clgpu[0].CLBandwidth=1.84755e+11

clgpu[0].CLCompute=2631.72

License Type: Subscription

Serial number: 90970199562166979546

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: D:\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\theva\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 118.0G, 30.3G free

Required Plug-ins folder: D:\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: D:\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2018/11/13-18:07:21 79.603421 79.603421

AdbePM.dll PatchMatch 2018/09/10:19:04:15 1.601805 1.601805

AdobeLinguistic.dll Adobe Linguisitc Library 13.0.0.0

AdobeOwl.dll Adobe Owl 5.3.0

AdobePDFL.dll PDFL 2018/08/23-00:56:13 79.301181 79.301181

AdobePIP.dll Adobe Product Improvement Program 8.0.0.52.48027

AdobeSVGAGM.dll AdobeSVGAGM 79.600623 79.600623

AdobeXMP.dll Adobe XMP Core 2018/08/13-16:40:22 79.163499 79.163499

AdobeXMPFiles.dll Adobe XMP Files 2018/08/13-16:40:22 79.163499 79.163499

AdobeXMPScript.dll Adobe XMP Script 2018/08/13-16:40:22 79.163499 79.163499

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2018/08/14-01:11:25 79.600623 79.600623

ahclient.dll AdobeHelp Dynamic Link Library 4.0.0.0

AIDE.dll AIDE 2018/08/10-16:31:38 79.600470 79.600470

ARE.dll ARE 2018/08/14-01:11:25 79.600623 79.600623

AXE8SharedExpat.dll AXE8SharedExpat 2018/06/25-18:00:38 79.598424 79.598424

AXEDOMCore.dll AXEDOMCore 2018/06/25-18:00:38 79.598424 79.598424

Bib.dll BIB 2018/08/14-01:11:25 79.600623 79.600623

BIBUtils.dll BIBUtils 2018/08/14-01:11:25 79.600623 79.600623

boost_date_time.dll photoshopdva 12.1.0

boost_filesystem.dll photoshopdva 12.1.0

boost_system.dll photoshopdva 12.1.0

boost_threads.dll photoshopdva 12.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2018/08/14-01:11:25 79.600623 79.600623

CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0

dnssd.dll Bonjour 3,0,0,2

dvaaccelerate.dll photoshopdva 12.1.0

dvaappsupport.dll photoshopdva 12.1.0

dvaaudiodevice.dll photoshopdva 12.1.0

dvacore.dll photoshopdva 12.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 12.1.0

dvamediatypes.dll photoshopdva 12.1.0

dvametadata.dll photoshopdva 12.1.0

dvametadataapi.dll photoshopdva 12.1.0

dvametadataui.dll photoshopdva 12.1.0

dvaplayer.dll photoshopdva 12.1.0

dvascripting.dll photoshopdva 12.1.0

dvatransport.dll photoshopdva 12.1.0

dvaui.dll photoshopdva 12.1.0

dvaunittesting.dll photoshopdva 12.1.0

dynamiclink.dll photoshopdva 12.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1157194 81.1157194

icucnv58.dll International Components for Unicode 58, 2, 0, 0

icudt58.dll International Components for Unicode 58, 2, 0, 0

icuuc58.dll International Components for Unicode 58, 2, 0, 0

igestep30.dll IGES Reader 9.3.0.113

JP2KLib.dll JP2KLib 2018/06/25-18:00:38 79.271024 79.271024

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0

LogSession.dll LogSession 8.0.0.52.48027

mediacoreif.dll photoshopdva 12.1.0

MPS.dll MPS 2018/08/06-15:20:35 79.600183 79.600183

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2019 20.0

Plugin.dll Adobe Photoshop CC 2019 20.0

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.1

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.1.39

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2019 20.0

SCCore.dll ScCore 2017/08/31-12:13:14 81.1157194 81.1157194

SVGRE.dll SVGRE 79.600623 79.600623

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WinRTSupport.dll Adobe Photoshop Windows RT Support 20.0.0.0

WRServices.dll WRServices Tue August 14 2018 12:26:24 Build 0.23627 0.23627

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Accented Edges 20.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”

Bas Relief 20.0 - from the file “Filter Gallery.8bf”

BMP 20.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 11.3 - from the file “Camera Raw.8bi”

Camera Raw Filter 11.3 - from the file “Camera Raw.8bi”

Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

Charcoal 20.0 - from the file “Filter Gallery.8bf”

Chrome 20.0 - from the file “Filter Gallery.8bf”

Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”

Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

Craquelure 20.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 20.0 - from the file “Filter Gallery.8bf”

Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

Cutout 20.0 - from the file “Filter Gallery.8bf”

Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

Dicom 20.0 - from the file “Dicom.8bi”

Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

Displace 20.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 20.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”

Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”

Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 20.0 - from the file “Filter Gallery.8bf”

Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Fresco 20.0 - from the file “Filter Gallery.8bf”

Glass 20.0 - from the file “Filter Gallery.8bf”

Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Grain 20.0 - from the file “Filter Gallery.8bf”

Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

JPEG 2000 20.0 - from the file “JPEG2000.8bi”

Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Lens Blur 20.0 - from the file “Lens Blur.8bf”

Lens Correction 20.0 - from the file “Lens Correction.8bf”

Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

Liquify 20.0 - from the file “Liquify.8bf”

Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”

Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”

Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”

Neon Glow 20.0 - from the file “Filter Gallery.8bf”

Note Paper 20.0 - from the file “Filter Gallery.8bf”

NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”

Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

Palette Knife 20.0 - from the file “Filter Gallery.8bf”

Patchwork 20.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”

Photocopy 20.0 - from the file “Filter Gallery.8bf”

Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”

Plaster 20.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”

Poster Edges 20.0 - from the file “Filter Gallery.8bf”

PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”

Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

Reticulation 20.0 - from the file “Filter Gallery.8bf”

Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

Save for Web 20.0 - from the file “Save for Web.8be”

ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

Shear 20.0 - from the file “Standard MultiPlugin.8bf”

Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”

Spaces 20.0 - from the file “Spaces.8li”

Spatter 20.0 - from the file “Filter Gallery.8bf”

Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

Sponge 20.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

Stained Glass 20.0 - from the file “Filter Gallery.8bf”

Stamp 20.0 - from the file “Filter Gallery.8bf”

Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Sumi-e 20.0 - from the file “Filter Gallery.8bf”

Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Targa 20.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 20.0 - from the file “Filter Gallery.8bf”

Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 20.0 - from the file “Filter Gallery.8bf”

Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Underpainting 20.0 - from the file “Filter Gallery.8bf”

Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

Water Paper 20.0 - from the file “Filter Gallery.8bf”

Watercolor 20.0 - from the file “Filter Gallery.8bf”

Wave 20.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”

Wind 20.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”

ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.1.1 - from the file “D:\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”

com.adobe.stock.panel.licensing 0.1.0 - from the file “D:\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”

New Document 2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”

Home 2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”

Adobe Color Themes 6.1.0 - from the file “D:\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 4.6.7 - from the file “D:\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · May 17, 2019

System info looks OK although you could try updating your GPU driver

Radeon™ RX 580 Previous Drivers | AMD

In preferences > performance try disabling "use graphics processor" and restarting Photoshop to see if it still crashes

Report · May 17, 2019

Okay. Also, I did check my event log and there were two errors apparently stemming from my Wacom tablet.

Faulting application name: Wacom_Tablet.exe, version: 6.3.34.3, time stamp: 0x5cd5d858

Faulting module name: Wacom_Tablet.exe, version: 6.3.34.3, time stamp: 0x5cd5d858

Exception code: 0xc0000005

Fault offset: 0x00000000004f37bd

Faulting process id: 0x16f0

Faulting application start time: 0x01d50ca819eabd24

Faulting application path: C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe

Faulting module path: C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe

Report Id: ceb90cae-6bf0-41f6-960a-69428a3f3d12

Faulting package full name:

It happened twice today. And, I have updated my driver via Windows. I haven't gone to Radeon's site and done it yet. And, HP Support Assistant says everything is up to date. I'll disable Use Graphics Processor and see if that does anything. Oh, my Wacom driver is up to date. Just did that yesterday.

Report · May 17, 2019

Hi

I would take the system C drive which appears to have only 30GB space left off the scratch disk list. Just go to Preferences > Scratch Disk and untick it. If the system disk gets full you are open to crashes.

Then I would ensure the GPU driver is up to date.

Does the time of the Wacom error coincide with your system lock up?

Dave

Report · May 17, 2019

I can't uncheck it. Plus, PS is currently running on my D drive which is unchecked. Should I uninstall it from my D drive and try putting it back on C now?

I did use PS after all this moments ago and it froze, but didn't crash. I had to end the task.

Report · May 17, 2019

You need to have at least one scratch disk selected, so select the D drive and then you should be able to deselect the C drive

Use this tool to uninstall and try installing on the C drive and allocate the other drive for the scratch disk

Use the Creative Cloud Cleaner Tool to solve installation problems

Report · May 17, 2019

So far, so good. Still on D drive, but it hasn't crashed yet. Thanks for everyone's help. I'll be back if problems persist.

Report · May 17, 2019

Just out of curiosity what did you change to make it stop crashing

Report · May 17, 2019

Maybe, unchecking Use Graphics Processor? I honestly don't know. Whatever I did, it's working at the moment. But, it doesn't always crash right away. I MIGHT try putting it back on my C drive later. Too much to do at the moment to deal with possible crashes though. Crossing my fingers.

Report · May 17, 2019

If it's working OK with use graphics processor disabled then that what indicate that it's an issue GPU driver, you will lose some functionality with that disabled more info

Photoshop graphics processor (GPU) card FAQ

Also take a look here

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Anyway wait a while to see if you have any issue with it disabled, at least that way we can narrow down the cause

Photoshop crashing on brand new gaming PC

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