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Photoshop Crashing on Launch

New Here ,
Jan 01, 2023 Jan 01, 2023

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Every time I open Photoshop, it crashes immediately.

 

I figured out the issue was something to do with having two gpu's. I am using a Zephyrus Gu14 laptop, which uses Nvidia GeForce GTX 1660Ti and an AMD onboard GPU. This issue has been going on for the best part of 2 months now, and I had some workarounds.

 

If I disabled the AMD GPU then photoshop would open. Photoshop would also work if I used Windows to automatically updated the AMD graphics drivers, then roll them back.

 

Recently, Photoshop will not open at all now, even when using these workarounds. Every other Adobe CC app works perfectly, I am so done with spending hours of my life trying to get this to work, please can someone help.

 

I have attached the most recent crash report:

 

Faulting application name: Photoshop.exe, version: 24.1.0.166, time stamp: 0x63903e43
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0x40000015
Fault offset: 0x000000000000b15c
Faulting process ID: 0x0x401C
Faulting application start time: 0x0x1D91DC6023CAFB1
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report ID: 8219baf5-558f-4e62-ba24-01506a939a6f
Faulting package full name:
Faulting package-relative application ID:

 

-------------------------------------------------

 

Version=1
EventType=APPCRASH
EventTime=133170400390865996
ReportType=2
Consent=1
UploadTime=133170400399777621
ReportStatus=268435456
ReportIdentifier=03fbe039-251a-4160-98a2-d5056d70f48d
IntegratorReportIdentifier=8219baf5-558f-4e62-ba24-01506a939a6f
Wow64Host=34404
NsAppName=Photoshop.exe
OriginalFilename=Photoshop.exe
AppSessionGuid=0000401c-0001-0066-b1af-3c02c61dd901
TargetAppId=W:00064d001c468c6d820f5d4fef514a6d86d500000904!00007d9e0bf9822308862eb77c79bc32bef14310ad46!Photoshop.exe
TargetAppVer=2022//12//07:07:18:27!9c964aa!Photoshop.exe
BootId=4294967295
TargetAsId=6679
UserImpactVector=269484336
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=37400d436700d70d87c43487dafca695
Response.BucketTable=4
Response.LegacyBucketId=1712551516406851221
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=24.1.0.166
Sig[2].Name=Application Timestamp
Sig[2].Value=63903e43
Sig[3].Name=Fault Module Name
Sig[3].Value=msvcrt.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=7.0.22621.608
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=c4d8152c
Sig[6].Name=Exception Code
Sig[6].Value=40000015
Sig[7].Name=Exception Offset
Sig[7].Value=000000000000b15c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3860
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3860b47cbefe71fe06945944e8f02bf4
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=43ef
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=43efcbfaebaa1cfc235959dda8379106
UI[2]=C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcGenral.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[9]=C:\WINDOWS\System32\USER32.dll
LoadedModule[10]=C:\WINDOWS\System32\win32u.dll
LoadedModule[11]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[14]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[15]=C:\WINDOWS\System32\ole32.dll
LoadedModule[16]=C:\WINDOWS\System32\combase.dll
LoadedModule[17]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[18]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[19]=C:\WINDOWS\System32\shcore.dll
LoadedModule[20]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[24]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[25]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[26]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[29]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[30]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[31]=C:\Program Files\Adobe\Adobe Photoshop 2023\icucnv69.dll
LoadedModule[32]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[33]=C:\Program Files\Adobe\Adobe Photoshop 2023\tbb12.dll
LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop 2023\icuuc69.dll
LoadedModule[35]=C:\Program Files\Adobe\Adobe Photoshop 2023\AdobeLinguistic.dll
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LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop 2023\wrservices.dll
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LoadedModule[44]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
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LoadedModule[47]=C:\WINDOWS\SYSTEM32\MSVCP140_CODECVT_IDS.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\SensApi.dll
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LoadedModule[76]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
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LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop 2023\ippi.dll
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LoadedModule[91]=C:\Program Files\Adobe\Adobe Photoshop 2023\ipps.dll
LoadedModule[92]=C:\Program Files\Adobe\Adobe Photoshop 2023\ippvm.dll
LoadedModule[93]=C:\Program Files\Adobe\Adobe Photoshop 2023\dynamic-torqnative.dll
LoadedModule[94]=C:\Program Files\Adobe\Adobe Photoshop 2023\ippcore.dll
LoadedModule[95]=C:\Program Files\Adobe\Adobe Photoshop 2023\libmmd.dll
LoadedModule[96]=C:\Program Files\Adobe\Adobe Photoshop 2023\svml_dispmd.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop 2023\AdobeXMP.dll
LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop 2023\SVGRE.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[101]=C:\Program Files\Adobe\Adobe Photoshop 2023\AIDE.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\WINMM.dll
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LoadedModule[106]=C:\WINDOWS\SYSTEM32\credui.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
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LoadedModule[112]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop 2023\icudt69.dll
LoadedModule[114]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[115]=C:\WINDOWS\SYSTEM32\MSASN1.dll
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LoadedModule[119]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop 2023\PSRes.dll
LoadedModule[121]=C:\Program Files\Adobe\Adobe Photoshop 2023\PSViews.dll
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LoadedModule[125]=C:\WINDOWS\SYSTEM32\STI.DLL
LoadedModule[126]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[127]=C:\WINDOWS\System32\clbcatq.dll
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LoadedModule[132]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\TextShaping.dll
LoadedModule[134]=C:\WINDOWS\system32\c_g18030.dll
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LoadedModule[136]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
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LoadedModule[163]=C:\WINDOWS\system32\ncryptsslp.dll
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LoadedModule[169]=C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\File Formats\Dicom.8bi
LoadedModule[170]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi
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LoadedModule[172]=C:\WINDOWS\SYSTEM32\powrprof.dll
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LoadedModule[174]=C:\WINDOWS\SYSTEM32\mfplat.dll
LoadedModule[175]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[176]=C:\Program Files\Adobe\Adobe Photoshop 2023\BIB.dll
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LoadedModule[178]=C:\Program Files\Adobe\Adobe Photoshop 2023\ACE.dll
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LoadedModule[181]=C:\Program Files\Adobe\Adobe Photoshop 2023\AXE8SharedExpat.dll
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OsInfo[34].Value=25704915,1,2,0;26008830,0,2,1;27075521,1,2,1;29882130,0,1,1;29882131,0,1,1;34592303,0,2,1;35620393,0,2,1;35681102,0,1,0;36803287,0,1,1;36803295,0,2,0;37007953,0,1,1;37015689,1,2,0;37337255,0,2,1;37337272,0,2,1;37634385,0,2,1;37715785,0,2,1;38320543,0,1,1;38667620,0,2,1;38758896,0,2,1;38764045,0,1,1;38859191,0,1,1;38888144,0,1,1;38937525,0,1,1;39130862,0,2,1;39130896,0,2,1;39139876,0,2,1;39145991,0,2,1;39146010,0,1,1;39177456,0,2,1;39263329,1,2,1;39275950,0,2,1;39281392,0,1,1;39410888,0,2,1;39435873,0,2,1;40131846,0,1,0;40149356,0,2,1;40867945,0,1,1;40883769,0,1,0;40887771,0,1,1;40981503,0,1,1;41137130,0,1,0;41292604,0,2,1;41417401,0,2,1;41445114,0,2,1;41655236,0,1,1;41738299,0,2,1;41894767,0,2,1;41897055,0,2,1;41932313,0,2,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Photoshop 2023
AppPath=C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=70864BCE486C458B2E9EFC88DE7AEE54
MetadataHash=174602265

 

 

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @henryr28102633 sorry you are having issues.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Thank you,

Cory

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