Photoshop Crashing on SPLASH - Initializing tools

Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Randomly this morning I started up Photoshop as I do most days and it crashed. Tried several times and each time crashed on SPLASH Screen - Initilizing tools. I update to the latest version, same issue. I downgraded to a previous version, same issue. I can't send my crash logs as when the crash log screen starts up it also crashes... 😞 please help.

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correct answers 1 Correct answer

Community Beginner , Feb 21, 2022 Feb 21, 2022
Had to do a full windows install to fix this. Never mind.

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Oh also, forgot to mention, I have tried the CTRL-ALT-SHIFT etc. on startup to disbale addons/plugins. No joy I am afraid.

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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Hi

Try deleting the preferences file from this location

C:\Users\User Name\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings

2022-02-20 12_14_06-Adobe Photoshop 2022 Settings.png

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Alas I do not have this, I think because it is crashing on a new install (I uinstalled/reinstalled) nothing has initialised as it crashes at the startup.

 

AJAY233_0-1645359531871.png

 

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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Try using the Adobe Cleaner Tool

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Hi Ged, I did try that a few uinstalls/installs ago. I shall give it another go now that I have installed and updated to altest version again.

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Hello again, unfortunatleyu this has not resolved the issue. Completeley removed all Adobe products using the tool hoping a fresh start would help. Reinstalled Photosopshop and now joy. It would appear to be the only app I have that does not work. Any more ideas?

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Community Beginner ,
Feb 21, 2022 Feb 21, 2022

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Had to do a full windows install to fix this. Never mind.

 

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