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3

Photoshop crashing opening a file in 25.6.

Explorer ,
Apr 01, 2024 Apr 01, 2024

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Photoshop now crashes sometimes since 25-6 was installed. Photoshop opens ok but then when I go to open a photo it crashes before photo loads and I have to restart.Also a "workaround" mesage pops up from Adobe to untick use graphics processor in preferences menu..Any updates coming to fix this issue?

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Adobe
Community Expert ,
Apr 01, 2024 Apr 01, 2024

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@Bomber33 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Also can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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Explorer ,
Apr 01, 2024 Apr 01, 2024

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Thanks for the reply.As requested system info. 

Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1 x64
Number of Launches: 264
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3296
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1992 MHz
Built-in memory: 32574 MB
Free memory: 20881 MB
Memory available to Photoshop: 25035 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.1.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Enabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: AMD Radeon Pro WX3200 Graphics
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,075 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.0
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1.25
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=365846943 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

[1 ms]
Start GetSnifferResult

[1390 ms]
Start sniffer 2024-04-01 13:24:16
# Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=365846943 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

{99 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0)

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 17,206 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,078 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-03-03 000000.000000-000
Driver age: 13 months
Driver version: 31.0.101.2121
Supports UMA: SUPPORTED
D3D-ID: 16032

Device 1
Name: AMD Radeon Pro WX3200 Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,075 MB
VRAM: 4,075 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,078 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: AMD
Model: AMD_RADEON_PRO_GRAPHICS
Driver date: 2022-08-29 000000.000000-000
Driver age: 20 months
Driver version: 31.0.12016.3004
Supports UMA: UNSUPPORTED
D3D-ID: 27009
End platform native
{176 ms}

{176 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 17,212 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,078 MB
API version: 4.6 (4.6.0 - Build 31.0.101.2121)
Device version: 4.6 (4.6.0 - Build 31.0.101.2121)
Vendor name: INTEL
Driver date: 2023-03-03 000000.000000-000
Driver age: 13 months
Driver version: 31.0.101.2121
GLSL version: 4.60 (4.60 - Build 31.0.101.2121)
End platform OpenGL
{210 ms}

{210 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,662 MB
VRAM: 13,662 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 28 GB / s
Compute score: 165.005
Device name string: Intel(R) UHD Graphics 620
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation

Device 1
Name: gfx803
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 AMD-APP (3444.0))
Device version: 2.0 (OpenCL 2.0 AMD-APP (3444.0))
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 55 GB / s
Compute score: 627.195
Device name string: gfx803
Device vendor string: Advanced Micro Devices, Inc.
Platform name string: AMD Accelerated Parallel Processing
Platform vendor string: Advanced Micro Devices, Inc.
End platform OpenCL
{1269 ms}

Exit code kExitNormal
End sniffer 2024-04-01 13:24:17
[kStatusNormal, kExitNormal]

[1390 ms]
Finish RunAllAPIs

[1394 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970531720414207567
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\44795\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 952.6G, 733.6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/01/20-13:45:37 79.fafc444 79.fafc444
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.3ef291b 79.3ef291b
AdobeXMP.dll Adobe XMP Core 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPFiles.dll Adobe XMP Files 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPScript.dll Adobe XMP Script 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AGM.dll AGM 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/01/15-13:56:09 79.dc35314 79.dc35314
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AXE8SharedExpat.dll AXE8SharedExpat 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
AXEDOMCore.dll AXEDOMCore 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
BIB.dll BIB 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
BIBUtils.dll BIBUtils 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/01/12-09:47:24 79.9bc0193 79.9bc0193
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/12/11-10:35:54 79.91918d2 79.91918d2
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.6
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.6
PSViews.dll Adobe Photoshop 2024 25.6
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.73849cc 79.73849cc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.6 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.6 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.6 - from the file “Filter Gallery.8bf”
Average 25.6 - from the file “Average.8bf”
Bas Relief 25.6 - from the file “Filter Gallery.8bf”
BMP 25.6 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.6 - from the file “Filter Gallery.8bf”
Charcoal 25.6 - from the file “Filter Gallery.8bf”
Chrome 25.6 - from the file “Filter Gallery.8bf”
Cineon 25.6 - from the file “Cineon.8bi”
Clouds 25.6 - from the file “Clouds.8bf”
Color Halftone 25.6 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.6 - from the file “Filter Gallery.8bf”
Conté Crayon 25.6 - from the file “Filter Gallery.8bf”
Craquelure 25.6 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.6 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.6 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.6 - from the file “Filter Gallery.8bf”
Crystallize 25.6 - from the file “Standard MultiPlugin.8bf”
Cutout 25.6 - from the file “Filter Gallery.8bf”
Dark Strokes 25.6 - from the file “Filter Gallery.8bf”
De-Interlace 25.6 - from the file “Standard MultiPlugin.8bf”
Dicom 25.6 - from the file “Dicom.8bi”
Difference Clouds 25.6 - from the file “Clouds.8bf”
Diffuse Glow 25.6 - from the file “Filter Gallery.8bf”
Displace 25.6 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.6 - from the file “Filter Gallery.8bf”
Entropy 25.6 - from the file “statistics.8ba”
Export Color Lookup Tables 25.6 - from the file “Export3DLUT.8be”
Extrude 25.6 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.6 - from the file “FastCore.8bx”
Fibers 25.6 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.6 - from the file “Filter Gallery.8bf”
Filter Gallery 25.6 - from the file “Filter Gallery.8bf”
Fresco 25.6 - from the file “Filter Gallery.8bf”
Glass 25.6 - from the file “Filter Gallery.8bf”
Glowing Edges 25.6 - from the file “Filter Gallery.8bf”
Grain 25.6 - from the file “Filter Gallery.8bf”
Graphic Pen 25.6 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.6 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.6 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.6 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.6 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.6 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.6 - from the file “Filter Gallery.8bf”
JPEG 2000 25.6 - from the file “JPEG2000.8bi”
Kurtosis 25.6 - from the file “statistics.8ba”
Lens Blur 25.6 - from the file “Lens Blur.8bf”
Lens Correction 25.6 - from the file “Lens Correction.8bf”
Lens Flare 25.6 - from the file “Standard MultiPlugin.8bf”
Liquify 25.6 - from the file “Liquify.8bf”
Matlab Operation 25.6 - from the file “ChannelPort.8bf”
Maximum 25.6 - from the file “statistics.8ba”
Mean 25.6 - from the file “statistics.8ba”
Measurement Core 25.6 - from the file “MeasurementCore.8me”
Median 25.6 - from the file “statistics.8ba”
Mezzotint 25.6 - from the file “Standard MultiPlugin.8bf”
Minimum 25.6 - from the file “statistics.8ba”
MMXCore Routines 25.6 - from the file “MMXCore.8bx”
Mosaic Tiles 25.6 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.6 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.6 - from the file “Filter Gallery.8bf”
Note Paper 25.6 - from the file “Filter Gallery.8bf”
NTSC Colors 25.6 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.6 - from the file “Filter Gallery.8bf”
OpenEXR 25.6 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.6 - from the file “Filter Gallery.8bf”
Palette Knife 25.6 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.6 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.6 - from the file “Standard MultiPlugin.8bf”
PCX 25.6 - from the file “PCX.8bi”
Photocopy 25.6 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.6 - from the file “ChannelPort.8bf”
Pinch 25.6 - from the file “Standard MultiPlugin.8bf”
Pixar 25.6 - from the file “Pixar.8bi”
Plaster 25.6 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.6 - from the file “Filter Gallery.8bf”
Pointillize 25.6 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.6 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.6 - from the file “PBM.8bi”
Poster Edges 25.6 - from the file “Filter Gallery.8bf”
Radial Blur 25.6 - from the file “Standard MultiPlugin.8bf”
Radiance 25.6 - from the file “Radiance.8bi”
Range 25.6 - from the file “statistics.8ba”
Render Color Lookup Grid 25.6 - from the file “Export3DLUT.8be”
Reticulation 25.6 - from the file “Filter Gallery.8bf”
Ripple 25.6 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.6 - from the file “Filter Gallery.8bf”
Save for Web 25.6 - from the file “Save for Web.8be”
ScriptingSupport 25.6 - from the file “ScriptingSupport.8li”
Shear 25.6 - from the file “Standard MultiPlugin.8bf”
Skewness 25.6 - from the file “statistics.8ba”
Smart Blur 25.6 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.6 - from the file “Filter Gallery.8bf”
Solarize 25.6 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.6 - from the file “Filter Gallery.8bf”
Spherize 25.6 - from the file “Standard MultiPlugin.8bf”
Sponge 25.6 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.6 - from the file “Filter Gallery.8bf”
Stained Glass 25.6 - from the file “Filter Gallery.8bf”
Stamp 25.6 - from the file “Filter Gallery.8bf”
Standard Deviation 25.6 - from the file “statistics.8ba”
Sumi-e 25.6 - from the file “Filter Gallery.8bf”
Summation 25.6 - from the file “statistics.8ba”
Targa 25.6 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.6 - from the file “Filter Gallery.8bf”
Tiles 25.6 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.6 - from the file “Filter Gallery.8bf”
Twirl 25.6 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.6 - from the file “Filter Gallery.8bf”
Vanishing Point 25.6 - from the file “VanishingPoint.8bf”
Variance 25.6 - from the file “statistics.8ba”
Water Paper 25.6 - from the file “Filter Gallery.8bf”
Watercolor 25.6 - from the file “Filter Gallery.8bf”
Wave 25.6 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.6 - from the file “WIASupport.8li”
Wind 25.6 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.6 - from the file “WBMP.8bi”
ZigZag 25.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.3.0.57 - from the file "Required Folder"
CmdN: 1.19.26
UAB: 2.18.0-4
Loaded at: 177 ms - launch time impact: 29 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 4472 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.4.1.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
Loaded at: 3558 ms - launch time impact: 1 ms
CC Libraries Panel (Prepared) 4.4.461.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.7.0 - from the file "Required Folder"
Loaded at: 4477 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 4482 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder"
Loaded at: 3726 ms - launch time impact: 3 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.10.0 - from the file "Required Folder"
Loaded at: 4488 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3564 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3569 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2402.93.0.17 - from the file "Required Folder"
Loaded at: 4494 ms - launch time impact: 1 ms
Neural Filters (Loaded) 1.15.0.100 - from the file "Required Folder"
Loaded at: 13356 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 24

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@Bomber33 Update your GPU drivers They are over a year and in one case almost 2 years out of date.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@Bomber33 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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I was also recently facing this issue due to compatibility with my graphics processor and driver. Just updated my graphics drivers to the latest version provided, and it's fixed now. you can try.....

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