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Photoshop crashing, quick selection tool, massive file

Advisor ,
Aug 01, 2019 Aug 01, 2019

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PS is crashing in a large file when I use the quick selection tool only.  The file opens easily and I have no problem working with other tools (clone stamp, spot healing brush, transform etc.).  I have posted twice in this forum about this, each time closing the post thinking the issue has been resolved after making modifications per suggestions but the problem returns.

The file is a single layer PSB.  It is massive (105,000 x 11,000 px and 6.1 GB).  The fact that I can work easily in the file except for the quick selection tool makes me think it’s the tool, not the file size.  Since I don’t have problems with the quick selection tool in smaller files, however it could be a combination of the two.

I have implemented the suggestions at:

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

as well as Tom Shue's youtube video for working with large files.

Possible causes of the crash might be:

  1. I am on a laptop, not desktop.  But it’s pretty powerful (Dell G3 15).  It has a i7-8750H CPU; my graphics driver is a NVIDIA GeForce GTX 1050 Ti which has 4 GB VRAM.
  2. My Scratch Disk is my 1 TB system HD.  500 GB is in use leaving 500 GB free.  I work on my PSD and PSB files off of a 4 TB external HD.

I have reset Preferences and reset All Tools.  I updated my graphics drivers and made sure I was using the latest version of PS.

If anyone has ideas for why this is happening, I would appreciate hearing.  (I check the box “Send Crash Report” for every crash, and there is a message that Adobe “may” contact me about the problem with a possible solution, but I have heard nothing).

Thanks,

Barton

Message was edited by: Sahil Chawla

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Adobe
Community Expert ,
Aug 01, 2019 Aug 01, 2019

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Hi

If you think it's a bug, then please report it to the engineers here:

Photoshop Family Customer Community

Include links to your other threads.

~ Jane

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Advisor ,
Aug 06, 2019 Aug 06, 2019

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Thank you, Jane.  I did what you said and posted to the link you provided.

Barton

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Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

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Hi Barton,

Sorry to hear about Photoshop crashing, let's make it right.

Could you please share Photoshop's Help > System Info dialog text here? As it would be helpful for us to troubleshoot further.

Also, as you've already tried several troubleshooting steps, could you please try using the Creative Cloud Cleaner Tool to remove Photoshop from the laptop and everything related to Photoshop, then reinstall Photoshop again via the Creative Cloud desktop app and let us know if it helps? https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Regards,
Sahil

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Advisor ,
Aug 01, 2019 Aug 01, 2019

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Thanks, Sahil.  System Info text pasted below.  Now I will try the Creative Cloud Cleaner Tool as you suggested and report back.

Adobe Photoshop Version: 20.0.5 20190605.r.83 2019/06/05: 1206907  x64

Number of Launches: 73

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.475

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 2208 MHz

Built-in memory: 32612 MB

Free memory: 23593 MB

Memory available to Photoshop: 29865 MB

Memory used by Photoshop: 79 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 8

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=4096

glgpu[0].GLName="NVIDIA GeForce GTX 1050 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="26.21.14.3160"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1050 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=7308

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_4de688a87bb34a6d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_4de688a87bb34a6d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_4de688a87bb34a6d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_4de688a87bb34a6d\nvldumdx.dll"

glgpu[0].GLDriverDate="20190717000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="GeForce GTX 1050 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="431.60"

clgpu[0].CLBandwidth=9.56172e+10

clgpu[0].CLCompute=941.946

clgpu[1].CLPlatformVersion="2.1 "

clgpu[1].CLDeviceVersion="2.1 NEO "

clgpu[1].IsIntegratedCLGPU=1

clgpu[1].CLMemoryMB=13044

clgpu[1].CLName="Intel(R) UHD Graphics 630"

clgpu[1].CLVendor="Intel(R) Corporation"

clgpu[1].CLVendorID=32902

clgpu[1].CLDriverVersion="26.20.100.6860"

clgpu[1].CLBandwidth=3.31779e+10

clgpu[1].CLCompute=178.363

License Type: Subscription

Serial number: 96040469295451909346

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\barto\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  E:\, 931.5G, 281.5G free

  C:\, 930.4G, 496.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.52.48027  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2019/05/21-16:06:34   95.610539   95.610539

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Accented Edges 20.0 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

   Average 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Average.8bf”

   Bas Relief 20.0 - from the file “Filter Gallery.8bf”

   BMP 20.0 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 11.3 - from the file “Camera Raw.8bi”

   Camera Raw Filter 11.3 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Chrome 20.0 - from the file “Filter Gallery.8bf”

   Cineon 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Cineon.8bi”

   Clouds 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Clouds.8bf”

   Collada 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

   Craquelure 20.0 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 20.0 - from the file “Filter Gallery.8bf”

   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

   Cutout 20.0 - from the file “Filter Gallery.8bf”

   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dicom 20.0 - from the file “Dicom.8bi”

   Difference Clouds 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Clouds.8bf”

   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

   Displace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 20.0 - from the file “Filter Gallery.8bf”

   Eazel Acquire 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “EazelAcquire.8ba”

   Entropy 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Export Color Lookup Tables 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Export3DLUT.8be”

   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “FastCore.8bx”

   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

   Film Grain 20.0 - from the file “Filter Gallery.8bf”

   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

   Flash 3D 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Fresco 20.0 - from the file “Filter Gallery.8bf”

   Glass 20.0 - from the file “Filter Gallery.8bf”

   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

   Google Earth 4 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Grain 20.0 - from the file “Filter Gallery.8bf”

   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

   IGES 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

   JPEG 2000 20.0 - from the file “JPEG2000.8bi”

   Kurtosis 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Lens Blur 20.0 - from the file “Lens Blur.8bf”

   Lens Correction 20.0 - from the file “Lens Correction.8bf”

   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

   Liquify 20.0 - from the file “Liquify.8bf”

   Matlab Operation 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “ChannelPort.8bf”

   Maximum 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Mean 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Measurement Core 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “MeasurementCore.8me”

   Median 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

   Minimum 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   MMXCore Routines 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “MMXCore.8bx”

   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “MultiProcessor Support.8bx”

   Neon Glow 20.0 - from the file “Filter Gallery.8bf”

   Note Paper 20.0 - from the file “Filter Gallery.8bf”

   NTSC Colors 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “NTSC Colors.8bf”

   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

   Palette Knife 20.0 - from the file “Filter Gallery.8bf”

   Patchwork 20.0 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

   PCX 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “PCX.8bi”

   Photocopy 20.0 - from the file “Filter Gallery.8bf”

   Picture Package Filter 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “ChannelPort.8bf”

   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

   Pixar 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Pixar.8bi”

   Plaster 20.0 - from the file “Filter Gallery.8bf”

   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

   PLY 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “PBM.8bi”

   Poster Edges 20.0 - from the file “Filter Gallery.8bf”

   PRC 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Radiance 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Radiance.8bi”

   Range 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Render Color Lookup Grid 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Export3DLUT.8be”

   Reticulation 20.0 - from the file “Filter Gallery.8bf”

   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

   Save for Web 20.0 - from the file “Save for Web.8be”

   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

   Shear 20.0 - from the file “Standard MultiPlugin.8bf”

   Skewness 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

   Solarize 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “Solarize.8bf”

   Spaces 20.0 - from the file “Spaces.8li”

   Spatter 20.0 - from the file “Filter Gallery.8bf”

   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

   Sponge 20.0 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

   Stained Glass 20.0 - from the file “Filter Gallery.8bf”

   Stamp 20.0 - from the file “Filter Gallery.8bf”

   Standard Deviation 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   STL 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Sumi-e 20.0 - from the file “Filter Gallery.8bf”

   Summation 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Targa 20.0 - from the file “Standard MultiPlugin.8bf”

   Texturizer 20.0 - from the file “Filter Gallery.8bf”

   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 20.0 - from the file “Filter Gallery.8bf”

   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

   U3D 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Underpainting 20.0 - from the file “Filter Gallery.8bf”

   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

   Variance 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   Water Paper 20.0 - from the file “Filter Gallery.8bf”

   Watercolor 20.0 - from the file “Filter Gallery.8bf”

   Wave 20.0 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “U3D.8bi”

   WIA Support 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “WIASupport.8li”

   Wind 20.0 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 20.0 (20190605.r.83 2019/06/05: 1206907) - from the file “WBMP.8bi”

   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”

   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”

   Home  2.7.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.7.1\index.html?v=2.7.1.2”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Advisor ,
Aug 01, 2019 Aug 01, 2019

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Should I uninstall all 4 Adobe apps - Bridge, CC, LR and PS?

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Advisor ,
Aug 02, 2019 Aug 02, 2019

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I ran the Creative Cloud Cleaner Tool as suggested and the crash is still occurring.  However, my experience differed from the instructions in the following respects:

1.  In 8.d of the instructions, it says "From the list of applications for the selected option that appears on the screen, select the application that you want to remove by typing the number that corresponds to the app name and then press Enter."  There was no list, just an option that said "1.  Clear All" or perhaps "1.  Clean All" or something like that.  I typed "1" and then Enter.  Since at this point I had uninstalled all Adobe Apps, it's not clear to me that any should have been found.

2.  I was unable to open the Tool.log referenced to confirm the Creative Cloud Cleaner Tool had run correctly, as when I opened Wordpad and navigated to my C drive there was no folder named "Documents and Settings," so I could not find the file.

I'd appreciate any additional suggestions.  Thank you. 

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Advisor ,
Aug 06, 2019 Aug 06, 2019

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Hello Sahil.Chawla, I have not heard fro you after your initial post offering to help troubleshoot this issue and my replies.  Has a decision been made not to go forward with trying to resolve this?  Thanks.

Barton Lewis

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Community Beginner ,
Jul 14, 2023 Jul 14, 2023

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So 4 years later and this problem still exists with no resolution?

Adobe is very good at having people from India call me and lie about needing to upgrade my personal Adobe account to a business acount...but your company is terrible at resolving serious bugs with software that I am paying for. This is the problem with your subscription model. Your company has little motivation to improve the product or fix bugs when you get paid regardlesss of your performance.

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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Why do you need such an absurdly large document – what is the final output format / use?

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Advisor ,
Aug 02, 2019 Aug 02, 2019

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The image is a composite panorama of a construction fence whose actual size is approximately 50 ft. x 8 ft.  The fence contains layers of print advertising that have accumulated over time and degraded/been partially removed/torn away; it is feasible that it could be printed and the high level of detail would need to be evident.  At actual size if printed it would be approx. 150 ppi.

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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You could probably get away with a much lower resolution than 150PPi for a subject being viewed from a distance .

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Advisor ,
Aug 02, 2019 Aug 02, 2019

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Thanks, that's true, but in the event the poster can be viewed up close to see the extreme detail (ideally the case), I wanted that to be an option.

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