Photoshop crashing upon dragging photo or opening photo

New Here ,
Jul 20, 2022 Jul 20, 2022

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Newest update causes photoshop to completely shut down when importing photos or dragging photos into photoshop. Version of the app: 23.4.2 
Platform: Photoshop, OS: Windows 10
Basic Steps to Reproduce the Problem: 
1. Open photoshop 
2. Drag photo into photoshop. 
Expected result: I expect the program to work and not crash every time I open a photo. Actual Result: photoshop crashes when I open a photo. 

You won't be able to see the crash in the photo because I had to screenshot with the snip tool. 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi @Emma241155655ejb I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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