Photoshop crashing when creating or opening file

New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi,

everytime I start Photoshop it works fine but as soon as I click on open file or new file it starts to show the color palette and the tools but the backfround doesnt change (no white background to draw on) and the app crashes. I already tried everything here : App-Probleme beheben (adobe.com)

Can anybody help?

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New Here ,
Apr 25, 2022 Apr 25, 2022

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sorry wrong link here is the right one: Troubleshoot crash or freeze in Photoshop (adobe.com)

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi @DerBreManaar,

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

One thing to try:
Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

Thank you,

-- Cory

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi,

Thank you very much it works now

Manaar

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