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Photoshop Crashing when Printing!

Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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I've finally figured out what Iis causing Photoshop to crash when printing. 

I normally use my standard Epson, same settings for 99.9% of PS prints. 

On rare occasions, I print directly to a 6x4 label printer. Immediately after doing this, PS crashes on any future files to be printed. 

 

Support always do the same thing, check updates, reset all setttings, all preferences, create new folders etc. 

Something somewhere with printing is a massive bug in EVERY version of Photoshop!

Get it fixed! 

 

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Without any exact info about your system, printers, print settings and so on nobody can tell you much nor can anything be fixed based on such generic and sparse details. You have to be much, much more specific, including providing the pertinent crash info if possible.

 

Mylenium

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Hi, heres some more info:

Printers:
Epson SCF500 - Fully up to date software and drivers
Zebra GK420d - Up to date software and drivers

Crash Info:
Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1
Faulting module name: ntdll.dll, version: 10.0.22621.755, time stamp: 0x8a328c67
Exception code: 0xc0000374
Fault offset: 0x000000000010c249
Faulting process ID: 0x0x489C
Faulting application start time: 0x0x1D8FB3086AC980F
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 0bb2e764-f423-4271-bc98-5b128c2dfdc6
Faulting package full name:
Faulting package-relative application ID:

Computer Info:
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7D09
System Type x64-based PC
Processor 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz, 3504 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. 1.70, 15/07/2022
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product Z590-A PRO (MS-7D09)
BaseBoard Version 1.0
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 17.4 GB
Total Virtual Memory 61.9 GB
Available Virtual Memory 36.5 GB
Page File Space 30.0 GB

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Adobe support renamed this folder last Monday - worked fine all week until I switched printers on Friday.  Its breaking something in these settings when changing printers

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Hi, did you try to perform the same procedure?

I know one can reset the print stack when holding space before clicking on File>Print, but I think it is per document.

Do both printers have the latest drivers?

Maybe try to print to PDF, then print that from Acrobat?

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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LATEST

Take a look at the following article and check if that helps: 

https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

 

You may like to re-install the printer drivers to check if that makes a difference?

 

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

  • - - - - - - -

If that doesn’t help -

Here is some troubleshooting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Perhaps try thoroughly resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

 

 

 

Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [in MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note that on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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