Photoshop Crashing

New Here ,
Apr 28, 2022 Apr 28, 2022

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Hello, I'm trying to create a PDF with lots of images.  Everytime I pull up a new image and try to resize the image, Photoshop Closes down on me unsaving my work.  I'm using Windows 11 Pro and Adobe Photoshop 2022.  I've tried updating with no luck.  I even uninstalled and reinstalled with no luck.  PLEASE HELP!!

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

If that doesn't work, next few things to try. 

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing?
 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing? 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi @Ellen24237784ew2i ,

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

Another thing you could try is go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists. 

 

Thank you,

-- Cory

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