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Photoshop CS 6 can't activate on new pc because it's activated on an old broken pc

New Here ,
Oct 22, 2021 Oct 22, 2021

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Hi there,

 

i can't activate Photoshop CS6 on my new PC because it seems it's still activated on my old PC which is broken and i can't access it anymore. The support pages tell me that i need to deactivate it on my adobe account under activated devices. Problem is, it's not listed there. Probably an error in the system.

 

What are my options? There doens't seem to be a support hotline or a support chat.

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Hi

You'll need to contact Adobe customer care to have your activation count reset

https://helpx.adobe.com/ie/contact.html

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New Here ,
Oct 22, 2021 Oct 22, 2021

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How do i contact Adobe if there isn't any contact information? These are the support pages i was talking about.

No contact information, no chat, no email adress.

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Click on the chat icon and type agent

2021-10-22 12_24_57-Window.png

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Sometimes your browser hides the chat icon. This page includes a direct link to open chat and other troubleshooting:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

You can also send a tweet to @AdobeCare for support.

 

If Customer Care tries to send you back here, repeat what Ged said: you need to have your activation count reset.


~ Jane

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