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Photoshop CS4: while using crop tool, info reports wrong width and height.

New Here ,
Nov 09, 2022 Nov 09, 2022

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I have an eclipse photo from a JPG from a Canon R5.  My goal is to crop out a 1800x1200 section of it, using CS4 on Windows11.

 

I set the crop parameters (height, width) to clear.  Edit->Preferences-->Units is Rulers: mm, and usual 300 pix/in print and 72 pix/in screen.

 

I move my crop tool and the W/H on the Info box is showing me... some other number, maybe 1/4 of what it should be.

 

My workaround was to just crop the photo (again, with cleared crop parameters) such that the moon was centered.  Then, I used Edit-->Canvas Size to shrink to 1800x1200.  Still, is this a  bug?  I'm positive this Info tool always showed pixels in the past???

 

 

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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You answered your own question: CS4 was designed at a time when nobody could even dream of Windows 11 and no doubt those wrong values relate to UI scaling and the mouse position being mis-calculated. Other than playing around with compatibility modes and enforcing a specific screen size this likely cannot be resolved. Your version of PS is simply too old for contemporary operating systems to work without any glitches.

 

Mylenium

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Agreed. Exactly what do you think the word "bug" means, in relation to software from 2009, running in a modern up to date operating system - as if nothing has happened in those 14 years?

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, Info, …) visible? 

Why mm and not px? 

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