Photoshop CS5 Crashing Help Please :)

New Here ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Hi, took my Macbook Pro in for a battery replacement and restored from back up on the same OS as when I took it in for the replacement. For some reason Photoshop now opens for 10-30 seconds then crashes whether I'm opening an existing file or creating a new file. Cheers for any help you could offer

 

Fixes I've tried.....

Allowing Photoshop to control computer in security & privacy prefs

Validating all my fonts again to check for corrupted fonts and clearing font cache

TOPICS
macOS

Views

100

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Restoring from backup can cause issues with software.

You can check to see if you can redownload CS5 via your Adobe ID account:

https://helpx.adobe.com/creative-suite.html

Otherwise you can contact Adobe Customer Care to assist with a direct download link with proof of purchase.

https://helpx.adobe.com/contact.html

 

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Cheers appreciate the response! Out of interest does the crash report text in the attached image tell you anything?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

It's a swift runtime error related to app memory usage. If resetting your prefs does not work, you may need to reinstall.

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Diamond very much appreciated. I created another admin account and it works with factory settings so fixed with the prefs reset. Is there anything you may be able to advise in terms of which setting/pref might be causing the crash? Just checking if there is a way to fix without resetting prefs so I don't lose all my saved logins (couple of email accounts I have no idea what the password is without it being autofilled haha). Cheers

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 18, 2022 Aug 18, 2022

Copy link to clipboard

Copied

Resetting Photoshop preferences should not affect your logins.

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 18, 2022 Aug 18, 2022

Copy link to clipboard

Copied

LATEST

Got you. Sorry thought you meant system preferences on the computer rather than the program. Many thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Have you tried resetting your preferences? Hold Shift+Ctrl+Opt+Cmd on startup prior to the launch screen.

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

If resetting pref's doesn't work (and that's the first thing to try). 
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

If still crashing, try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

This is CS5. There is no Multithreaded compositing.

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Thanks for the response!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines