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Photoshop does not update to 24.0.1.

New Here ,
Nov 20, 2022 Nov 20, 2022

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Photoshop is not updating version 24.0.1 with the message that my pc is not compatible. I use Windows 11, so it should be ok. Why does this happen? 

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Adobe
LEGEND ,
Nov 20, 2022 Nov 20, 2022

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Without any exact system info we can't really tell you much. Perhaps there's not enough RAM, perhaps your graphics card is not compatible. You'd have to provide that info. The install logs might also offer insights into which pre-install test is failing:

 

Troubleshoot Adobe Creative Cloud install issues with log files

 

Mylenium

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LEGEND ,
Nov 20, 2022 Nov 20, 2022

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There is more than just the version of your OS that would allow support or not as already outlined. 

All outlined here:

https://helpx.adobe.com/photoshop/system-requirements.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Uninstalling 24.0.1 and then re-installing will fix this issue. System requirements shouldn't matter. This is an issue Adobe should look at on their side.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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System requirements shouldn't matter.

By @deviantmonkey

 

Of course system requirements matter.

 

Jane

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LEGEND ,
Feb 19, 2023 Feb 19, 2023

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System requirements shouldn't matter. This is an issue Adobe should look at on their side.


By @deviantmonkey

Sorry, no.

https://helpx.adobe.com/photoshop/system-requirements.html

Updated all the time, as outlined above.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Feb 19, 2023 Feb 19, 2023

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In my case the Information in the Adobe Cloud App Upgrade section told me I needed to upgraed to SSE4.2. That's part of the instruction sets for newer CPUs. That just isn't going to happen on my old PC so that's the end of any Photoshop ugrades on there for me.

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