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Photoshop doesn't respond.

Explorer ,
Dec 09, 2023 Dec 09, 2023

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Photoshop doesn't respond. Program terminating on startup screen. I use Win 10 and I have the latest version of Photoshop. Same problem occurs with Bridge. LR Classic works fine.

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Adobe
Community Expert ,
Dec 10, 2023 Dec 10, 2023

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@Trisal 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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Thank you for the thorough investigation, but the problem was not resolved with the proposed measures. The initial issue arose from the fact that the folder 'Adobe Photoshop Preferences' does not exist.

 

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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@Trisal so can I take it that you've carefully gone through the entireprocess I described, including properly remove and reinstall Photoshop? AND the preferences folder still doesn’t exist?

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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I did just as you instructed, in my own opinion. I downloaded the Creative Cloud Cleaner Tool and removed Photoshop, then reinstalled it, but the problem persisted. Next, I tried copying the file 'Adobe Photoshop 2023 Settings' from the folder Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop 2023/ to the folder Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop 2024/, and I renamed it to 'Adobe Photoshop 2024 Settings'. After this, Photoshop opened normally. I must say, I don't understand at all what happened, and I probably did something wrong, but in any case, Photoshop is now working. Since I may not have followed the protocol completely, it's possible that issues may arise in the future. Thank you, anyway.

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Explorer ,
Dec 11, 2023 Dec 11, 2023

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Well then. It didn't work anymore after I shut down the computer and restarted it. I suspected something like this. Too bad.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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@Trisal Is Photoshop installed on your C: main HD (same HD where the system folders are located)?

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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Yes.

 

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Here's a link specificially for troubleshooting Photoshop if it crashes on launch (which includes resetting preferences as @NB, colourmanagement net recommended):

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