Photoshop doesn't start after last update

Explorer ,
May 17, 2022 May 17, 2022

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How to get in contact with Adobe-Costumer NO-SERVICE ????

"Photoshop kann nicht gestartet werden. Wenden Sie sich an den Adobe Costumer Service mit Referenzcode 205."

Aber da ist niemand!!! Wofür bezahle ich jeden Monat???

There isn't anybody!!! What is the use to pay each month???

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi there,

We're sorry for the trouble. Are all other Adobe applications launching fine?

Let us know. We're here to help.

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Explorer ,
May 17, 2022 May 17, 2022

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Hi, thanks for you reply.

Yes, other apps work fine. even on my MacBook Pro PS works, but no longer on the iMac 27".

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Thanks for confirming!

I'll move this thread to the Adobe Photoshop community where the experts can help you out. 

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Explorer ,
May 19, 2022 May 19, 2022

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Thats amazing, no answer since 2 days - I love it ;o(((

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi there,

 

We're sorry for the error code. Take a look at the following troubleshooting article to resolve the 205 error code: https://helpx.adobe.com/mt/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

 

Let us know if that helps.

Thanks,

Mohit

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Explorer ,
May 21, 2022 May 21, 2022

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Hello,
thanks for your reply, but these have been the first steps I tried when the problem appeared;
unfortunately didn’t help.
I’m using MacOs Catalina 10.15.7, newer version doesn’t work on this iMac 27''.
Previous versions without any problem.
other apps such as Illustrator, InDesign, Lightroom Classic in actual versions work fine.


Mit freundlichen Grüßen / Cordialement / Best regards

Peter Pfeiffer

Personal information removed by Moderator

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Explorer ,
May 25, 2022 May 25, 2022

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Hi, thanks for your reply, but these have been the first steps I tried when the problem appeared;
but unfortunately this didn’t help.
I’m using MacOs Catalina 10.15.7, newer version doesn’t work on this iMac 27''.
Previous versions from PS without any problem and other apps such as Illustrator, InDesign, Lightroom Classic in actual versions work fine. But PS does not ;o((

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Advocate ,
May 25, 2022 May 25, 2022

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Hast du denn schon mal versucht, Photoshop ohne Plugins zu starten, in dem du PS startest und während des Ladevorgangs die Umschalt-Taste hälst bis das entsprechende Dialogfeld erscheint.

 

Oder hast du alternativ PS schon mal auf die Standardeinstellungen zurückgesetzt, in dem du PS gestartet hast und während des Ladevorgangs Cmd + Alt + Umschalt gedrückt hast?

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Explorer ,
May 25, 2022 May 25, 2022

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Danke für die Tipps,

aber das Ergebnis ist bei beiden Varianten leider unverändert: siehe screenshot

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Explorer ,
May 26, 2022 May 26, 2022

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Hi dear all, today I installed security update from MacOs, then update v 23.3.2 from PS and tried to start PS,

but unfortunatly always same error with "referenzcode 205" ?
Is there anybody who can support?

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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LATEST

@pep-photo-graphics 

 

If you still can't launch Photoshop, contact Adobe Customer Care. They can look at your computer.
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

Type "agent" to get a human, not a bot.

If your browser does not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare. They are very responsive.

 

Here is the Help page for error code 205

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205


~ Jane

Forum volunteer

 

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