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Photoshop doesn't start. Re-Install and other Version (and Beta Version) also not starting on my PC?

New Here ,
May 18, 2023 May 18, 2023

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Photoshop doesn't start. Re-Install and other Version (and Beta Version) also not starting on my Windows 10 PC anymore. 

 

Last month Photoshop starts normally on my PC. A few day ago photoshop don't starts anymore. I deleted Photosop and installed other Versions also the Beta Version but I only can find Photoshop starting in my Task Manager. But the programm never shown up. 

 

Lightroom classic works normally

 

My Adobe-Photo subscription also runs until October 2023

 

Here my PC Components that I'm using.

CPU: AMD Ryzen 9 5900X 12x 3,70GHz
Kühler: Scythe Mugen 5 PCGH Edition
RAM: 64GB G.Skill Trident Z Neo DDR4-3600
Mainboard: Gigabyte X570 Aorus Pro
GPU: Gigabyte GTX1080Ti Gaming OC Aktiv
Netzteil: Be Quiet! Straight Power 11, 650 Watt
OS Storage: Samsung EVO 970 Plus M.2 500GB
File Storage 2: SanDisk Ultra 3D SSD 2.000GB
OS: Microsoft Windows 10 Home Premium 64-bit

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Adobe
Adobe Employee ,
May 19, 2023 May 19, 2023

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Hi @User3712 

 

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let me know if they help.

  • In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
  • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
  • macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
  • Restart the computer
  • Sign in to Creative Cloud again.

 

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