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Photoshop dysfunction

New Here ,
Dec 18, 2024 Dec 18, 2024

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Hi,

Every new version of Photoshop seems to add new problems!

 

On PC, I have the latest version 26.2.0 of Adobe CC.

 

1. The Remove tool still not working (I get the message : "Impossible to use the tool, please restart 

Photosop" . I restart Photoshop, still it doesn't work.

I tried the method:

Preferences > Image Processing...
 Choose "More Stable" for Remove Tool Processing.

Again, it doesn't fix it.

 

2. Tool Tips when hovering over icons, also not working (even when its ticked in Preferences).

 

3. The Adjustments Toolbar doesn't show up upon opening Photoshop; 

I have to re-initialize my working space everytime, to be able to view the toolbar.

 

Already tried to solve those with a Photoshop agent, no solutions reached.

 

Is it acceptable to have persisting Major errors and glitches in a software we pay for?

 

My message to Photoshop : Less  updates, Better Functioning versions !

Get the basics working please !

 

 

 

 

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Adobe
Community Expert ,
Dec 18, 2024 Dec 18, 2024

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@JFSylla I'm not experiencing the issues you described above, with Photoshop version 26.2, have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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New Here ,
Dec 18, 2024 Dec 18, 2024

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Hi @Ged_Traynor , many thanks for your reply.

In manually resetting steps,  Step 3 is : "Drag the entire Adobe Photoshop [Version] Settings folder to the desktop"

By Drag, they mean Remove, or Copy the file to the Desktop (wouldn't be nice to have a clear procedure :)?)

Thanks

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Community Expert ,
Dec 18, 2024 Dec 18, 2024

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quote

...

By Drag, they mean Remove, or Copy the file to the Desktop (wouldn't be nice to have a clear procedure :)?)


By @JFSylla

 

I have to admit that the description is a bit unclear.
What this means is, that you copy the entire folder to a safe place on your hard drive and thus save the settings of the Photoshop preferences.
After this has been done, delete the Adobe Photoshop [Version] Settings folder. 

On the next start this folder will be generated again and Photoshop starts with the default settings.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Dec 18, 2024 Dec 18, 2024

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Thank you @AxelMatt .

I actually removed it and restarted Photoshop.

Still no luck. All 3 problems remain.

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Community Expert ,
Dec 18, 2024 Dec 18, 2024

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quote

Hi,

Every new version of Photoshop seems to add new problems!

 


By @JFSylla

 

 

Each new version of Photoshop demands higher minimum specs, offloading more work to the GPU. Software vendors are constantly leveraging the capabilities of hardware. Perhaps future versions will require a dedicated AI chip, reducing the GPU's workload for certain tasks. 

 

You can share your system specs (Help > System Info) in an attached text file if you'd like feedback from anybody with an interest in commenting.

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New Here ,
Dec 18, 2024 Dec 18, 2024

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@Stephen Marsh  It's amazing having great AI tools. But without losing the basics of a Software !

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Community Expert ,
Dec 18, 2024 Dec 18, 2024

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The shift from CPU to GPU was there before AI.

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Community Expert ,
Dec 18, 2024 Dec 18, 2024

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Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Dec 31, 2024 Dec 31, 2024

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LATEST
 

It sounds like you're facing multiple issues with Photoshop, which can definitely be frustrating. Here are some quick steps to address the problems:

  1. Remove Tool Issue: Try resetting Photoshop preferences by holding Ctrl + Alt + Shift (Windows) or Cmd + Option + Shift (Mac) while launching Photoshop. This can resolve tool-related issues.

  2. Tool Tips: Ensure that the Tool Tips setting is enabled in Edit > Preferences > General. If it's already checked, try resetting preferences as mentioned above.

  3. Adjustments Toolbar: Try resetting your workspace via Window > Workspace > Reset Essentials, or you can create a new workspace.

If these steps don’t work, contacting Adobe support directly might provide further solutions. It's unfortunate when updates cause more issues, but hopefully these steps help restore functionality!

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