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Photoshop Error Code -1

New Here ,
Aug 16, 2021 Aug 16, 2021

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Hello, I was granted Adobe Creative Cloud through my college for the past semester and have been using multiple apps (specifically Acrobat, Lightroom Classic, and Photoshop) semi-frequently for the past few months with no problem. Acrobat and Lightroom are working just fine, but Photoshop on the other hand has begun acting up. When I have attempted to open any project, start a new project, or even close the Photoshop application without the use of Window's Task Manager I have been greeted by a dialogue box saying the following:

 

"Could not complete your request because of a program error."


I have downloaded the Adobe error diagnostic tool and recieved this information regarding the specific error I am having:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF6FFBD93FB base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6FE2D3A64 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6FE2D2FC9 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6FD887804 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6FD887461 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6FD887661 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6FD887481 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6FD891E7D base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6FE3158CE base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6FE318171 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6FE317C46 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6FE2F2459 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6FBF9BD36 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6FBF9BDC3 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6FBF8FCA8 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6FBFA597C base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6FC21A56E base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6FBF9233B base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6FC1DDAB2 base: 0x00007FF6FBB30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFEA9D27034 base: 0x00007FFEA9D10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFEA9E62651 base: 0x00007FFEA9E10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

If there's any information you can give to help me with this issue, I would appreciate it greatly!

Thank you very much,

W.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 16, 2021 Aug 16, 2021
Hi if you are using latest version then it is a bug may be try to use 2020 version...regards

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Hi if you are using latest version then it is a bug may be try to use 2020 version...regards

Ali Sajjad

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New Here ,
Aug 17, 2021 Aug 17, 2021

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That appears to have done the trick. Thank you!

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