Photoshop error : DirectX 12 require

[chlo�_4593]

Hi everyone,

I'm getting the following error when lauching Photoshop: "Échec : Niveau de fonctionnalité DirectX 11.0 disponible, niveau de fonctionnalité 12.0 requis". 

However, according to DxDiag, my Nvidia Geforce 940MX supports levels 12_1 and 12_0. This is the first part of Dxdiag.

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System Information
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      Time of this report: 10/6/2024, 00:39:52
             Machine name: ORDI
               Machine Id: XXXXXXXX
         Operating System: Windows 11 Famille 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                 Language: French (Regional Setting: French)
      System Manufacturer: Acer
             System Model: Aspire E5-575G
                     BIOS: V1.47 (type: UEFI)
                Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32636MB RAM
                Page File: 9379MB used, 25945MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 120 DPI (125 percent)
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.6.1
           DxDiag Version: 10.00.22621.3527 64bit Unicode

I've updated my drivers to the latest version and checked that DirectX is up to date. i've also tried etting Photoshop to ue my Nviia GPU, but the issue persists.

Any ideas on how to fix this ? 

Thanks in advance ! 

[jane-e · Accepted solution]

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@chlo�_4593 wrote:

I'm getting the following error when lauching Photoshop:"Failure: DirectX 11.0 functionality level available, functionality level 12.0 required".

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Although the Nvidia Geforce 940MX, released in 2016, supports DirectX 12, the feature level is only 11_0. Feature level 12 is required.

https://www.techpowerup.com/gpu-specs/geforce-940mx.c2845

The fix is to install a GPU with Feature Level 12.

Jane