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Photoshop [Error] LoadDeepFontCache failed (macOS)

New Here ,
Nov 25, 2022 Nov 25, 2022

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86C1D77A-76B9-45B6-87A9-CDD4E96A3942.jpeg

 

 

 

 

{Title edited by Moderator}

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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H there,

 

Thanks for reaching out. Which version of Photoshop and macOS are you using? When do you get this error message? Do you have any particular workflow? Have you tried re-installing the application? 

Let's try these two steps:

Make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

You can quit Photoshop and put the Settings folder back if that doesn't solve it.

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

 

Let us know if it helps.

Thanks,

Ranjisha

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Version 24.0.0, já instalei outras versões e todas acontecem o mesmo problema =/

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Clear your Photoshop font caches:

  • Quit Photoshop and the Creative Cloud desktop app

  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

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