Photoshop error

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi there, I got a problem with my Photoshop.

Everytime I try to run it, this error come on screen "The request could not be completed due to a program error".

I tryed every step on Photoshop guide but the error still appear.

My pc has literally 1 day of life and all the performance are good.

That's very sad for me, I need Photoshop for work.

I'm waiting for some answers.

Thank you a lot.

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Community Expert ,
Jul 22, 2022 Jul 22, 2022

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[Moderator moved from Using the Community (forums) to Photoshop.]

Please make sure your computer meets the minimum CPU & GPU requirements to run Creative Cloud & latest Photoshop. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 23, 2022 Jul 23, 2022

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I have already checked and the pc fully meets the requirements.

 

Processor: 12th Gen Intel (R) Core (TM) i5-12400T 1.80 GHz
RAM installed: 8.00 GB (7.69 GB usable)
System type Operating system: 64-bit, x64-based processor
Windows Edition: 11 Home
Version: 21H2
Installation date: 22/07/2022
OS Build: 22000.832

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Community Expert ,
Jul 23, 2022 Jul 23, 2022

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8 GB of RAM is the bare minimum you can use for Photoshop which you don't have.  To use Photoshop with any agility, I highly recommend 16-32 GB of RAM.  And plenty of physical disk space for your scratch disk.  I have a 2TB hard drive.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 23, 2022 Jul 23, 2022

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I agree with Nancy O'Shea you definitely should get more ram. You can uninstall and reinstall photoshop but I think you would still have the problem.

Lee- Graphic Designer, Print Specialist, Photographer

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