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Photoshop Font Issue [Could not complete your request because loaddeepfont cache in getdeepfontcache

Community Beginner ,
May 08, 2022 May 08, 2022

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Getting this error when trying to load up font list

 

Have uninstalled all installed fonts

Ran Photoshop font test script

Cleared PS font cache and Windows font cache

 

Help please!

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correct answers 1 Correct answer

Community Beginner , Oct 18, 2022 Oct 18, 2022

Just popping in to say that this method worked for me just now with the exact same error as OP.

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

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Adobe Employee ,
May 09, 2022 May 09, 2022

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If you go to Type > Font Preview > and set to "None" and relaunch Photoshop, does the error go away?

 

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Community Beginner ,
May 09, 2022 May 09, 2022

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Hi Jeffrey,

 

Thanks for your response - unfortunately that did not work.

 

Other fixes I have tried, deleting CT font cache, deleted temp files (including recycle bin)

Disabled adobe fonts

Fresh Photoshop install

 

I can't seem to fix this issue or at least find a workaround

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Community Beginner ,
May 13, 2022 May 13, 2022

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Anyone???

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Two things to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

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Community Beginner ,
May 13, 2022 May 13, 2022

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Thanks for the response,


Resetting preferences has worked over the last day or two - not 100% everytime but it seems to be the best way of getting around the issue. Obviously, its not ideal so could you take a look at my settings folder perhaps? How would I go about sending this over to you?

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Use CC files or dropbox to share a download link.

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Community Beginner ,
May 13, 2022 May 13, 2022

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Adobe Employee ,
May 13, 2022 May 13, 2022

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@Marcus5FAD 
Can you follow these steps to clear deep font cache too?

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

MACOS

  • Quit Photoshop and the Creative Cloud desktop app

  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin
  •  

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Just popping in to say that this method worked for me just now with the exact same error as OP.

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

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New Here ,
Jul 19, 2023 Jul 19, 2023

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This worked! But just to say you need to tick the 'Hidden items' box in the view tab of your user folder otherwise AppData doesn't show up! That threw me initially 🙄

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Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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Thank you very much. My menu is in German and here the option "Ausgeblendete Elemente" has to be selected.

Eddy_0-1691155334614.png

 

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New Here ,
Aug 11, 2023 Aug 11, 2023

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Worked here too! I had to do a file explorer search for each file to find them. Thanks for posting!

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New Here ,
Oct 06, 2023 Oct 06, 2023

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this works ...thankz

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New Here ,
Dec 13, 2023 Dec 13, 2023

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This work perfectly for me too... Thanks for the fix!!

😊😁😁🤗

 

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May 27, 2024 May 27, 2024

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LATEST

Thank you so much! You solved my problem god bless you.

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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Windows method works for me, thank you!

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Cuando doy click para elegir una fuente, me sale ese error. Que hago?Sin-título-1.jpg

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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Eu tô com esse problema ao selecionar fonte 😕B69F6E1D-F281-4C7F-8696-5CDB23FB8019.jpeg

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Ingresa al editor del registro, y borra los registros de photoshop.

 

Editor del registro/hkey_current_user/software/adobe/photoshop

 

Borra el registro "photoshop" y listo. A mi me solucionó.

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New Here ,
Feb 22, 2023 Feb 22, 2023

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Hi Marcus,

So yesterday I just opened Photoshop and the same happened to me. I'm in a bit of a panic as I'm unable to continue my work. I have already uninstalled & reinstalled but the same happened. 

Did you find a solution? Arrrgghhh HELP!

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New Here ,
Feb 22, 2023 Feb 22, 2023

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So this just worked for me..... its a combination of the above :

First I did this :

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder

Then I also did this :

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Then empty the Recycle Bin.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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this worked for me too! thank you

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Community Beginner ,
Sep 02, 2023 Sep 02, 2023

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I haven't been able to solve the problem yet. However, I have a workaround for the problem:
Font -> Panels -> Glyphs
Only in this Panel you can select the desired Font without error message. I am urgently waiting for an error correction from Adobe.

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Has anyone found a permanent fix for this? Literally just updated and still get the same issue. Super frustrating. 

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