Photoshop freeze and crash my PC

New Here ,
Mar 10, 2022 Mar 10, 2022

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Hi everyone,

 

i really struggle about this issue with photoshop 2022.

I'm working on a project with my little wacom and my PC freeze / crash as soon as my PSD file exceed 100 Mb.

I've seen so much unsolved topics about it..

 

I tried the following :

- Disable my antivirus software

- Update my graphic drivers

- Disable the GPU usage in preferences

- Reset preferences

- Update Photoshop

- Delete PS dont cache

 

Where can i find a log file wich can help troubleshooting my problem ?

Windows log file only displays the classic "kernel-power" critical error from an unexpected shutdown of the system

 

Thanks a lot !

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New Here ,
Mar 10, 2022 Mar 10, 2022

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Essa ultima versão está muito lenta e cheia de travamentos. Está impossível trabalhar com ela, estou reinstalando a versão 22.0 se alguém souber alguma versão mais atual que esteja funcionando corretamente me avisem por favor!

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New Here ,
Mar 11, 2022 Mar 11, 2022

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Well, actually it already happened for me with Photoshop 2020 😕

I guess I have something incompatible with Photoshop

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

https://www.makeuseof.com/tag/fix-windows-10-kernel-power-error/

 

It's likely the power source to your graphics card or other hardware in your machine are not powerful enough.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 18, 2022 Mar 18, 2022

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LATEST

A little Update for everyone !

I find out what potentially causes the issue.

My Photoshop don't crash anymore since I unplugged my Wacom Bamboo tablet (properly installed with Wacom drivers)

This is quite anoying !

 

I have no other solution for now. 

I planned to buy a cintiq or XP-pen anyway

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