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Photoshop freeze/hang when multiple input language is used. Windows 10.

New Here ,
May 07, 2024 May 07, 2024

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Photoshop (latest) freezing for users with Chinese input language installed (and English) . Photoshop is semi-responsive, buttons show to be pressed but nothing happens. sometimes switching between languages fixes it.
Reinstalling PS doesn't solve it.

resetting PS %appdata% doesn't solve it.

multiple users having the same issue -- only users with multiple language input/chinese seems to be having this problem.
Issue is very random but some users are able to replicate it within 5 minutes .

Shortcut to switch input languages is default (whatever it is in Windows).

 

Latest GPU updates (latest RTX 5000)

Is this a known issue?

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New Here ,
May 10, 2024 May 10, 2024

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This has been a reliable problem for me. if I open Photoshop when I have Chinese on, it freezes at the open; if I have Photoshop running and go to InDesign to type some Chinese and switch back to Photoshop (and forgot to close the Chinese input mode), it freezes and won't wake up. I sometimes goto Taskmanager and force close Microsoft Edge Webview under Photoshop a couple times, then Photoshop might come back alive for a brief moment, and I would use this short window to save my files and close the program. There are a few threads about similar issues in the community, and Adobe haven't address the problem yet, and according to some comments, it blames Microsoft for the problem. It's not a problem in InDesign, I don't know what to say. Also, Premiere Pro crashes everytime at lauch for me, I'm running Windows 10 in Bootcamp on my Macbook pro. I miss Adobe CS 3 now.

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Explorer ,
May 10, 2024 May 10, 2024

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This is a huge issue. I hope this thread will make them fix this. Thank you!

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Explorer ,
May 10, 2024 May 10, 2024

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I am having this same issue. It only causes problems with Adobe right now. Photoshop especially. No other app having this issue I know about. Please fix this. Thank you!

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Explorer ,
May 10, 2024 May 10, 2024

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A temporary fix is to change the Key Sequence which changes the languages in Windows. So by default it is Left Alt + Shift. So since we use those keys and switch from them very often in Photoshop, that causes the languages to switch to Chinese. Which is great if you're not using Photoshop and it wouldn't crash. But a fix would be to change that Key Sequence to something else, or just choose Not Assigned.

 

From start menu, tyupe in "Advanced keyboard settings". Open the settings and click on the blue words "Language bar options". Go to "Advanced Key Settings" tab. There you can change or disable the hot keys. I clicked on the first one and clicked on "Change Key Sequence..." and there I disabled it for now. Thanks!

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Community Beginner ,
May 13, 2024 May 13, 2024

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thank you. I will try this! Using japanese input and it causes same issue as yours. I hope this works!

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Community Beginner ,
May 13, 2024 May 13, 2024

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I am having this issue right now as well but with Japanese windows language input. I'm making japanese posters and I can't even finish anything because of this issue. I hope it get fixed soon. Running the latest build of PS 25.7

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Community Beginner ,
May 13, 2024 May 13, 2024

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Im running AMD Radeon RX 6600 with version 31.0.24031.5001

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New Here ,
May 20, 2024 May 20, 2024

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Having the exact same issue as well.

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Community Beginner ,
May 25, 2024 May 25, 2024

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LATEST

Same issue, it has been going on for too long. 

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