Photoshop Freeze or Crash or Background converting into transparent while I import image

New Here ,
Aug 19, 2022 Aug 19, 2022

Copy link to clipboard

Copied

Hello All,

 

As I try to import any image. PH gets crashed or system goes freez. Also background converts into transparent. Please find the attached screen shots. I have tried most possible fixes from forum and experts. 

As i could not figure out whats goes wrong. Please help me.

 

Advance thanks!

TOPICS
Cross-app workflows , Windows

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

Copy link to clipboard

Copied

LATEST

Hi @Chandrasekar25716331qrg8 sorry to hear this.

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 


It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines