Photoshop freeze-up when editing a text box

[remusbrm]

I had enough. I can't understand why and what's the context when this is happening. Only thing I know is that I select the type tool, enter in edit mode and usually I hit escape key because I just wanted to see the font size, line height and so on. But from time to time, when I hit the escape key, nothing happens and that means that everything I'll do from that point nothing will happen. The text box remains active but I can't do anything to Photoshop. Even if in the first 10 seconds I can select other tools, nothing happens.

The only solution is to kill the process from Activity Monitor and start again Photoshop.

I really need a solution for this bug/problem because it starts to driving me crazy.

I have the latest version of Photoshop 2017, up to date.

Running El Capitan on iMac 27" 5K.

Thank you.

[Akash Sharma]

Hi Remusbrm,

Please follow the steps mentioned in Troubleshoot fonts issues in Adobe Photoshop CC, 2015, 2014, CS6, CS5​ and verify that you do not have corrupt fonts or font library.

Regards,

Akash

[remusbrm]

Happened again this morning. And this after I checked for corrupt fonts or font library (none for both) and cleared the system font cache.

[Akash Sharma]

Please reset Photoshop preferences following http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.h... ​and let us know if that helps.

~Akash

[remusbrm]

Hi,

Happened to me again. I think this is happening because I try to discard changes to a text box with Escape key? Don't know for sure....

I did everything you suggested.... Looks like we still don't have a solution.

[Akash Sharma]

Could you please post the report from Help>>System info here?

~Akash

[remusbrm]

Sure thing.

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

Number of Launches: 68

Operating System: Mac OS 10.11.6

System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3200 MHz

Built-in memory: 24576 MB

Free memory: 10751 MB

Memory available to Photoshop: 22181 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 2

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=245, left=-1920, bottom=1325, right=0

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

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NumCLGPUs=1

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glgpu[0].GLVersion="2.1"

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glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 M390 OpenGL Engine"

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glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

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glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

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glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Jun 30 2016 20:18:53)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="AMD Radeon R9 M390 Compute Engine"

clgpu[0].CLVendor="AMD"

clgpu[0].CLVendorID=16915456

clgpu[0].CLDriverVersion="1.2 (Aug 29 2016 22:17:00)"

clgpu[0].CLBandwidth=1.27163e+11

clgpu[0].CLCompute=895.78

nativegpu[0].NativeName="AMD Metal"

License Type: Subscription

Serial number: 96040798922688529179

GUIDBucket:

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Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

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   Duplicate  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.duplicate/index.html”

   Start  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

   com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

   Photos  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.photos/index.html”

   New Document  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”

   com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

   Zeplin  1.0.0 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/io.zeplin.photoshop-panel/index.html”

   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

   Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

   Subtle Patterns  1.5.3 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.madebysource.subtlepatterns/index.html”

   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

[Akash Sharma]

Did you reset Photoshop preferences as mentioned in the last post?

~Akash

[remusbrm]

Yes, I reset the Photoshop preferences this morning, and now happened again.

LE: Should I try to uninstall it and install again?

[tinkelbel]

I have been having the same issue since yesterday. Editing layers and images is fine, but when I want to edit text in a text box, Photoshop keeps freezing and it takes AGES to make a minor change... I have reset my preferences to the original settings, have run the font test script (everything is fine), have worked on performance and scratch disks, but NOTHING HELPS. It drives me crazy, as I just cannot seem to work with text and I don't know what else I can do. 

Is there someone else who can help me? 
I work on a Windows 10 PC and Photoshop 2018.

Anja

[openbyhand_LTD]

I'm having the same issue. I don't use Photoshop much these days (thank goodness) - but have had to the past week and this is driving me nuts. Had a lot of trouble with AE lately too. It's always 'have you tried doing this thing you'd never have thought to do?' - No. I haven't. Have YOU tried making a product that works? No need right, got our subs coming in regardless. 

I'm old enough to remember the days when you paid for a license for these products and they worked flawlessly. This subscription cloud garbage has produced some of the buggiest software I have ever used.