Photoshop freeze

New Here ,
Aug 26, 2022 Aug 26, 2022

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Photoshop freezes and crashed anytime I want to open more than 1 photo.

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New Here ,
Aug 26, 2022 Aug 26, 2022

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Photoshop freezes when I am trying to work with only one photo open

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Hi Samantha,

 

Thanks for highlighting this. Would you mind sharing more details on the issue? Since when is it happening? Did you recently do any updates? Which version of Photoshop and Windows are you using?

 

You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t.

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.

 

Let us know how it goes.

 

Thanks,

Ranjisha.

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Hello Cristian,

 

Thank you for bringing this up. As mentioned above, we need more details on this. 

 It would be great if we could see what you’re seeing. Please post a screen recording of what’s happening, and we will help sort it out. Here are instructions for making a screen recording - https://bit.ly/3Fkf5Vd.

It may help if we could see your Photoshop System Info. Launch Photoshop, select Help >System Info...and copy/paste the text in a reply.

 

Thanks,

Ranjisha

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