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Photoshop freezes after opening files

Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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I'm having an issue where Photoshop freezes after opening a file. Here's what happens:

 

1) Open any PSD or image file

2) Photoshop opens the file and is responsive for approx. 3 seconds

3) Photoshop remains unresponsive for approx. 3 seconds (only Photoshop - any other running apps are fine)

4) Photoshop unfreezes and remains responsive until opening another file

 

I have tried resetting the prefs file, changing performance settings, disconnecting network printers, even uninstalling and reinstalling Photoshop.

 

My OS is Windows 10.


Any help is appreciated!

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correct answers 1 Correct answer

Community Beginner , Aug 18, 2021 Aug 18, 2021
Thanks for responding. I apologize for not providing enough info about my system. However, I found the solution to my problem in this thread - Photoshop freezes for 20 seconds after opening an image:https://community.adobe.com/t5/photoshop-ecosystem/photoshop-freezing-for-20-seconds-after-opening-an-image/td-p/11887021  The solution was to completely uninstall Photoshop using the Creative Cloud Cleaner Tool (Creative Cloud Cleaner Tool) and then reinstall it.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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We need some more specs - Available HD space, Swap disk space, Graphics card, Video RAM

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Thanks for responding. I apologize for not providing enough info about my system. However, I found the solution to my problem in this thread -


Photoshop freezes for 20 seconds after opening an image:

https://community.adobe.com/t5/photoshop-ecosystem/photoshop-freezing-for-20-seconds-after-opening-a... 

 

The solution was to completely uninstall Photoshop using the Creative Cloud Cleaner Tool (Creative Cloud Cleaner Tool) and then reinstall it.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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