I use Window 10 on my dell laptop, but when i open Photoshop(latest version) and open a new file or picture and after like 1-2 min my laptop freezes totally. I can't do any thing, tried alt-crtrl-delete, no respond. Waited for more than 10 min, nothing happend. Everthing freeze even the mouse
I updated my graphic driver, updated my system and reinstalled Photoshop, but still have the same problem and can't use Photoshop.
my laptop is Dell Precision 5520
Sorry about the freezing problem with Photoshop.
From when are you seeing this issue?
What is the dimension and file type that you are trying to open?
Do you see any error message? What is the space available on your internal drive?
Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart
Check if that works. Also look at this article for more details: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html
Let us know if this works.
If disabling the GPU doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Hi i tried an older version of Photoshop but the problem is still happening.
can someone help me with my issue???