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Photoshop freezing after updating to 22.3 version on Windows 10

New Here ,
Apr 02, 2021 Apr 02, 2021

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Yesterday I uploaded the latest Photoshop update. Since then i have had problems editing photos. A number of applications are working normally. But when i try to use crop, the program blocks completely. I can't do anything. I can't even close Photshop. Then this is only possible via "Task Manager".

 

 

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Crash or freeze, Problem or error

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correct answers 1 Correct answer

New Here , Apr 02, 2021 Apr 02, 2021
followed your information to resolve the issue. the GPU was disabled. I turned it on after which I relaunchd PS.After a test I think my problems has been solved. Thanks for the quick reply.RegardsMarc

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the app freezing while editing. Please ensure you have all available Windows updates installed on the computer.

 

You can try disabling the option to Use Graphics processor from Photoshop by going to Preferences then Performance. Once done, quit & relaunch Photoshop to check if that helps. If it helps, you can check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3dFRlyi

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Apr 02, 2021 Apr 02, 2021

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followed your information to resolve the issue. the GPU was disabled. I turned it on after which I relaunchd PS.After a test I think my problems has been solved.
Thanks for the quick reply.

Regards

Marc

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New Here ,
Apr 02, 2021 Apr 02, 2021

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I have exactly the same problem i.e. using crop causes everything to freeze and need to resort to Task Manager to exit the program. Reverting to previous version 21.2.6 everything works fine.

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New Here ,
Apr 02, 2021 Apr 02, 2021

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I have exactly the same problem i.e. using crop causes everything to freeze and need to resort to Task Manager to exit the program. Reverting to previous version 21.2.6 everything works fine.  What ever version was prior to 22.3 worked fine on my system as well.  Since going to 22.3, I can start Photoshop, edit and make changes to my RAW file but when opening the file it freezes and locks system down.

 

Thanks

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3. Have you tried installing version 22.2 to check if you experience the same issues?

 

Does Photoshop 22.3 work with the option to Use Graphics card disabled? Do you have all available Windows updates installed? What troubleshooting steps have you tried have you tried so far?

 

Regards,

Nikunj

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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I posted this problem yesterday, as I am experiencing program crashing in editing (cropping, other) making the program unusable.  I updated the nvidia driver yesterday, and everything worked perfectly!  In fact, I posted that my problem was fixed, and worked in Photoshop for the last few hours of the day without issue.  HOWEVER, today back to the exact same issue, nothing works.

 

If the "Use Graphics Processer" box is checked, nothing works (can't open a file, cannot close the program, Photoshop totally unresponsive.  If the box is unchecked, I can open files but cannot edit, selecting "crop tool" or other tools freezes hard and probram unusable.  

 

I did uninstall and reinstall photoshop 2021 (from the Cloud app) 3 times yesterday.  HELP

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Yes my installation is the same - still freezes at startup and have to go to task manager to get out.

V 21.2.7 is fine so sticking with that until someone finds a solution.

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New Here ,
May 04, 2021 May 04, 2021

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Two of us in the same street did the update and all the problems reporterd above.

I am unable to even open a file in Photoshop.

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Community Beginner ,
May 11, 2021 May 11, 2021

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Same here, can't open file. Photoshop version 22.3.

Just getting "Could not complete your request because of a program error."

Only way to close Photoshop is via Task Manager/End Task

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Community Beginner ,
May 11, 2021 May 11, 2021

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...also version 22.2 doesn't work...

In Preferences/Performance/Graphics Processor Settings detected grsaphics processor is blank.

 

Went back to version 22.0 an in this verion the graphics processor is found (using NVIDIA Quadro M4000) and this version seems to work fine.

 

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Community Beginner ,
May 11, 2021 May 11, 2021

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...update...

 

Checked my laptop and it works well with Ps version 22.3.2.

My desktop pc has dual Xeon and dual NVIDIA M4000 graphics cards. Could this have something to do with the problem?

 

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New Here ,
May 04, 2021 May 04, 2021

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I have the same problem with the crop tool!

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I have the same problem:
I had to reinstall version 22.4.2 because later versions keep crashing, I was already back from v. 22.4.3 for continuous blocks with program cancellation, I was hoping for 22.5, but the same thing happens to me.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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PS:

System: windows 10 latest update, on SSD, 32GB RAM, SSD cache, FirePro W4100 video card

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Community Beginner ,
Aug 22, 2021 Aug 22, 2021

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I have the same problem:
I had to reinstall version 22.4.2 because later versions keep crashing, I was already back from v. 22.4.3 for continuous blocks with program cancellation, I was hoping for 22.5, but the same thing happens to me.
I uninstalled the GPU, but the problem remains, it seems to me it happens when you do a lot of interventions, after a certain number everything crashes.

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New Here ,
Sep 04, 2021 Sep 04, 2021

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PS 22.5 crashes with Canvas in front and Welcom screen in the back. I can interact with program but interface does not update. 

 

Step to recreate:

1. Load small JPG

2.1 Filter->3D->Create Normal Map or

2.2 Filter->3D->Creat Bump Map

3. on 2.1 rotate sphere but sphere take a few seconds to respond

4. Click OK

 

Result... Photoshop no longer usable... Have to close and open again

 

NVIDA Geforce GTX 750 Ti set to use Graphics Processor

GFX drivers on latest

Windows 10 on latest version

16GB RAM, i7 processor

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New Here ,
Sep 04, 2021 Sep 04, 2021

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download.png

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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version 22.5.1 also has many problems and crashes (less than version 2.5.0)

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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@Solaxart 

 

I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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Place the photoshop block as you requested, specifying however that the instructions of the case are only for Apple.
The release that works smoothly is 22.4.2

with regard
Andrea Solari

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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solaxart@alice.it

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New Here ,
Nov 13, 2021 Nov 13, 2021

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LATEST

After being advised by a Photoshop Prompt to update my GPU drivers, I did. I have Radeon and windows 10 wouldn't update it to the most recent driver. I needed to download Radeon's software and I successfully updated my drivers. This is when everything started to lag, which was confusing because the drivers were update. What I did was to go into the Radeon software application and reset the preferences. This worked for me. 

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