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15

Photoshop freezing as of 10/25

Explorer ,
Nov 02, 2023 Nov 02, 2023

My company has 7 active users, in Photoshop.  Five of the users all began having an issue where Photoshop freezes.  I've attempted to work with Adobe Support, they suggested that I use the Cleaner application, removing Photoshop, Reboot Desktop, Install Photoshop using a link they provided.  That installer installed Photoshop 25.0.  The freezing stopped, however as soon as I upgraded to 25.1 the application began freezing again.  I then repeated the clean/reboot/install again, and logged out last night.  User today at first the application was working within an issue but within 2 minutes it froze.  It hadn't updated to 25.1, and still appears to be at v25.0.

 

Is there a known issue with the freezing in the latest versions?

 

On 10/25 we also patched our windows desktops.

 

Mozilla Firefox 119.0
Mozilla Maintenance Service 119.0
MS Windows Desktop Runtime (x64) 6.0.24.33018
MS Windows Desktop Runtime (x32) 6.0.24.33018
MS .NET Runtime (x64) 6.0.24.33018
MS .NET Runtime (x32) 6.0.24.33018
Google Chrome 118.0.5993.118

 

We are running Windows 10 lastest build, and keep desktops patched every month.

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Windows
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Adobe
Explorer ,
Nov 06, 2023 Nov 06, 2023
LATEST

Working with Adobe Support found that since my users don't have a Graphics Card (they don't do heavy/difficult image manipulation) they can't upgrade to v25!  So we have to step back to v24 and see about resolving our graphics card issue.

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