Photoshop freezing on iMac

New Here ,
Jul 11, 2022 Jul 11, 2022

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Hello, I'm using the latest version of the photoshop on my iMac (10.15.7, Mid 2014). Since last week my photoshop has been crashing after I do some strokes. Sometimes it can be an hour, other times it takes 5 strokes to freeze. I changed my preferences to stop using image processor, I deleted temporary files, I cleaned my laptop's memory, I installed other Photoshop versions. All for nothing. Please help me, I'm really helpless right now 

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi @LightBreeze2520405152b3 sorry to hear this. Does Ps crash no matter what tool you use or only with brush strokes?

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
Jul 12, 2022 Jul 12, 2022

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thanks for looking into this case. Yes, it apparently only freezes when I use a brush tool. Here's the copied text: 

 

Adobe Photoshop Version: 23.4.1 20220615.r.547 3121b66 x64 Number of Launches: 2 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2800 MHz Built-in memory: 16384 MB Free memory: 8072 MB Memory available to Photoshop: 12949 MB Memory used by Photoshop: 70 % Crash Handler: Adobe SAM SDK Version: 2.0.0-main.1224 ACP.local Status: - SDK Version: 2.5.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.12.0.35 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is not available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel Iris Pro Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=19514138 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

[349 ms]
Start sniffer 2022-07-12 23:54:27
# Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64
sniffer -baseTimeMS=19514138 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

{13 ms}
Start platform native
# displays: 1
Display 0
Display: 69731904
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (331.005 206.878)
Pixel size: (0.114932 0.114932)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel Iris Pro Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel Iris Pro Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
69731904
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{224 ms}

{224 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69731904
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (331.005 206.878)
Pixel size: (0.114932 0.114932)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925954 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel Iris Pro OpenGL Engine
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
69731904
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-14.7.26)
Device version: 2.1 (2.1 INTEL-14.7.26)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925954
Display mask: 511
End platform OpenGL
{240 ms}

{240 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Iris Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 00:27:55))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 41 GB / s
Compute score: 219.882
Device name string: Iris Pro
Device vendor string: Intel
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{346 ms}

Exit code kExitNormal
End sniffer 2022-07-12 23:54:27
[kStatusNormal, kExitNormal]

[349 ms]
Finish RunAllAPIs

[1674 ms]
Start GetSnifferResult

[1674 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90960784778071383028 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 233,4G, 47,9G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.566ebc5b4 79.566ebc5b4 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.4.0 79.494feda9fa. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484. AIDE.framework AIDE 2.7.0 79.6814115e boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 2.0.6 79.494feda9fa. AdobeXMPFiles.framework AdobeXMPFiles 79.566ebc5b4 79.566ebc5b4 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.3.0 79.494feda9fa. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.1.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . b01fe6e558 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.566ebc5b4 79.566ebc5b4 AdobeJP2K.framework AdobeJP2K 2.0.7 79.1198525 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.4.0 17.4.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.494feda9fa. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.2 79.494feda9fa. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.4.50775 79.c217c13f dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.1.1-uxpr UPIC 2.4.1 Required plugins: Accented Edges 23.4.1, © 1991-2022 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.4 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.4 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.4 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.4, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.4 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.4.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.4.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.4.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.4.1, © 2003-2022 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.11.0.25 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.11.0/" CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10 Loaded at: 80 ms - launch time impact: 43 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder" Loaded at: 2210 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 82 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 83 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/" CAPTURE: 2.0.26 STOCK: 2.0.40 Photoshop UXP Export-As (Prepared) 5.8.7.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 2210 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 2098 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 2098 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.6.0.20 - from the file "Required Folder" Loaded at: 2211 ms - launch time impact: 16 ms Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Thank you for your sysinfo. A couple things to try:

 

  1. If you restore your preferences using this manual method does it work correctly https://helpx.adobe.com/photoshop/using/preferences.html#Manually If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
  2. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Thank you,

-- Cory

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New Here ,
Jul 27, 2022 Jul 27, 2022

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hello,

Nothing of it helped, sadly. 

 

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Ok @LightBreeze2520405152b3 , let's keep trying...

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

Our goal here is to get you to a stable operating world with Ps.

 

Thank you,

-- Cory

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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LATEST

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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