• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

Photoshop freezing on open file and sometimes crashing

Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Photoshop opens fine, but then freezes/becomes unresponsive for several minutes when I try to open a file. Once it starts responding again, all seems to work fine-except sometimes when switching back to PS (still open) from another app it will freeze up my whole system and then crash. This crashing is relatively new, but the freezing on opening has been going on for some time-I think since updating to Version 25.0, and I'm now on 25.4, which is same.

I've tried deleting/resetting preferences; uninstalling/reinstalling PS; updating graphics card driver-none have made any difference. All other Adobe apps working fine/as expected.

This was mildly annoying at first, but is getting to the point of ridiculous and disruptive to my workflow.

 

System specs:

Windows 10 Home, Version 10.0.19045 Build 19045

Intel Corei9-10900X

64GB RAM

2 x NVIDIA 2070Super 8GB VRAM

NVIDIA Studio Driver Version 551.23

 

 

TOPICS
Windows

Views

171

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Hi @B.Rob Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Hi @kevin stohlmeyer-thanks for reaching out. System info below...

 

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64
Number of Launches: 6
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3930
System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3696 MHz
Built-in memory: 65237 MB
Free memory: 41839 MB
Memory available to Photoshop: 51166 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0-ss/fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.36.0.10
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2070 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 7,989 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1440)
Display scale: 1.25
Display Type: SDR
Display: 2
Display Bounds: (2560, 0) -> (5120, 1440)
Display scale: 1.25
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=499574160 -comment=Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64

[0 ms]
Start GetSnifferResult

[1831 ms]
Start sniffer 2024-02-08 09:15:28
# Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=499574160 -comment=Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64

{87 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY11
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)

Display 1
Display: \\.\DISPLAY12
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY11
\\.\DISPLAY12
GPU accessible RAM: 7,989 MB
VRAM: 7,989 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,202 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2024-01-18 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5123
Supports UMA: UNSUPPORTED
D3D-ID: 7812
End platform native
{508 ms}

{508 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY11
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY12
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY11
\\.\DISPLAY12
GPU accessible RAM: 8,377 MB
VRAM: 8,377 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,202 MB
API version: 2.1 (2.1.2 NVIDIA 551.23)
Device version: 2.1 (2.1.2 NVIDIA 551.23)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2024-01-18 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5123
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{964 ms}

{964 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 367 GB / s
Compute score: 3,788.8
Device name string: NVIDIA GeForce RTX 2070 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 369 GB / s
Compute score: 2,646.31
Device name string: NVIDIA GeForce RTX 2070 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1702 ms}

Exit code kExitNormal
End sniffer 2024-02-08 09:15:30
[kStatusNormal, kExitNormal]

[1831 ms]
Finish RunAllAPIs

[1834 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 99460938963024948815
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\bnaro\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.5G, 264.6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/11/23-09:21:32 151.d526588 151.d526588
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/11/07-13:18:05 79.82c92b1 79.82c92b1
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.4d9d554 79.4d9d554
AdobeXMP.dll Adobe XMP Core 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPFiles.dll Adobe XMP Files 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPScript.dll Adobe XMP Script 2023/11/09-12:40:27 79.f354efc 79.f354efc
AGM.dll AGM 2023/11/23-09:21:32 151.d526588 151.d526588
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/11/10-05:16:23 79.e59fc31 79.e59fc31
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/11/23-09:21:32 151.d526588 151.d526588
AXE8SharedExpat.dll AXE8SharedExpat 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
AXEDOMCore.dll AXEDOMCore 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
BIB.dll BIB 2023/11/23-09:21:32 151.d526588 151.d526588
BIBUtils.dll BIBUtils 2023/11/23-09:21:32 151.d526588 151.d526588
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/11/23-09:21:32 151.d526588 151.d526588
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/10/17-19:30:38 79.eda3309 79.eda3309
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/11/07-13:18:05 79.7a67d56 79.7a67d56
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.4
PSViews.dll Adobe Photoshop 2024 25.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.968b720 79.968b720
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.4 - from the file “Filter Gallery.8bf”
Average 25.4 - from the file “Average.8bf”
Bas Relief 25.4 - from the file “Filter Gallery.8bf”
BMP 25.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.1.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.1.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.4 - from the file “Filter Gallery.8bf”
Charcoal 25.4 - from the file “Filter Gallery.8bf”
Chrome 25.4 - from the file “Filter Gallery.8bf”
Cineon 25.4 - from the file “Cineon.8bi”
Clouds 25.4 - from the file “Clouds.8bf”
Color Halftone 25.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.4 - from the file “Filter Gallery.8bf”
Conté Crayon 25.4 - from the file “Filter Gallery.8bf”
Craquelure 25.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.4 - from the file “Filter Gallery.8bf”
Crystallize 25.4 - from the file “Standard MultiPlugin.8bf”
Cutout 25.4 - from the file “Filter Gallery.8bf”
Dark Strokes 25.4 - from the file “Filter Gallery.8bf”
De-Interlace 25.4 - from the file “Standard MultiPlugin.8bf”
Dicom 25.4 - from the file “Dicom.8bi”
Difference Clouds 25.4 - from the file “Clouds.8bf”
Diffuse Glow 25.4 - from the file “Filter Gallery.8bf”
Displace 25.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.4 - from the file “Filter Gallery.8bf”
Entropy 25.4 - from the file “statistics.8ba”
Export Color Lookup Tables 25.4 - from the file “Export3DLUT.8be”
Extrude 25.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.4 - from the file “FastCore.8bx”
Fibers 25.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.4 - from the file “Filter Gallery.8bf”
Filter Gallery 25.4 - from the file “Filter Gallery.8bf”
Fresco 25.4 - from the file “Filter Gallery.8bf”
Glass 25.4 - from the file “Filter Gallery.8bf”
Glowing Edges 25.4 - from the file “Filter Gallery.8bf”
Grain 25.4 - from the file “Filter Gallery.8bf”
Graphic Pen 25.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.4 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.4 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.4 - from the file “Filter Gallery.8bf”
JPEG 2000 25.4 - from the file “JPEG2000.8bi”
Kurtosis 25.4 - from the file “statistics.8ba”
Lens Blur 25.4 - from the file “Lens Blur.8bf”
Lens Correction 25.4 - from the file “Lens Correction.8bf”
Lens Flare 25.4 - from the file “Standard MultiPlugin.8bf”
Liquify 25.4 - from the file “Liquify.8bf”
Matlab Operation 25.4 - from the file “ChannelPort.8bf”
Maximum 25.4 - from the file “statistics.8ba”
Mean 25.4 - from the file “statistics.8ba”
Measurement Core 25.4 - from the file “MeasurementCore.8me”
Median 25.4 - from the file “statistics.8ba”
Mezzotint 25.4 - from the file “Standard MultiPlugin.8bf”
Minimum 25.4 - from the file “statistics.8ba”
MMXCore Routines 25.4 - from the file “MMXCore.8bx”
Mosaic Tiles 25.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.4 - from the file “Filter Gallery.8bf”
Note Paper 25.4 - from the file “Filter Gallery.8bf”
NTSC Colors 25.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.4 - from the file “Filter Gallery.8bf”
OpenEXR 25.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.4 - from the file “Filter Gallery.8bf”
Palette Knife 25.4 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.4 - from the file “Standard MultiPlugin.8bf”
PCX 25.4 - from the file “PCX.8bi”
Photocopy 25.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.4 - from the file “ChannelPort.8bf”
Pinch 25.4 - from the file “Standard MultiPlugin.8bf”
Pixar 25.4 - from the file “Pixar.8bi”
Plaster 25.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.4 - from the file “Filter Gallery.8bf”
Pointillize 25.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.4 - from the file “PBM.8bi”
Poster Edges 25.4 - from the file “Filter Gallery.8bf”
Radial Blur 25.4 - from the file “Standard MultiPlugin.8bf”
Radiance 25.4 - from the file “Radiance.8bi”
Range 25.4 - from the file “statistics.8ba”
Render Color Lookup Grid 25.4 - from the file “Export3DLUT.8be”
Reticulation 25.4 - from the file “Filter Gallery.8bf”
Ripple 25.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.4 - from the file “Filter Gallery.8bf”
Save for Web 25.4 - from the file “Save for Web.8be”
ScriptingSupport 25.4 - from the file “ScriptingSupport.8li”
Shear 25.4 - from the file “Standard MultiPlugin.8bf”
Skewness 25.4 - from the file “statistics.8ba”
Smart Blur 25.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.4 - from the file “Filter Gallery.8bf”
Solarize 25.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.4 - from the file “Filter Gallery.8bf”
Spherize 25.4 - from the file “Standard MultiPlugin.8bf”
Sponge 25.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.4 - from the file “Filter Gallery.8bf”
Stained Glass 25.4 - from the file “Filter Gallery.8bf”
Stamp 25.4 - from the file “Filter Gallery.8bf”
Standard Deviation 25.4 - from the file “statistics.8ba”
Sumi-e 25.4 - from the file “Filter Gallery.8bf”
Summation 25.4 - from the file “statistics.8ba”
Targa 25.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.4 - from the file “Filter Gallery.8bf”
Tiles 25.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.4 - from the file “Filter Gallery.8bf”
Twirl 25.4 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.4 - from the file “Filter Gallery.8bf”
Vanishing Point 25.4 - from the file “VanishingPoint.8bf”
Variance 25.4 - from the file “statistics.8ba”
Water Paper 25.4 - from the file “Filter Gallery.8bf”
Watercolor 25.4 - from the file “Filter Gallery.8bf”
Wave 25.4 - from the file “Standard MultiPlugin.8bf”
WebPShop NO VERSION - from the file “WebPShop_0_3_3_Win_x64.8bi”
WIA Support 25.4 - from the file “WIASupport.8li”
Wind 25.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.4 - from the file “WBMP.8bi”
ZigZag 25.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.2.1.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.2.1\"
CmdN: 1.19.10
UAB: 2.18.0-4
Loaded at: 330 ms - launch time impact: 369 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.1.0.0 - from the file "Required Folder"
Loaded at: 9170 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 29.4.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.7.0 - from the file "Required Folder"
Loaded at: 8763 ms - launch time impact: 5 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
In app notifications (Loaded) 2.0.4.0 - from the file "Required Folder"
Loaded at: 9172 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 9175 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.1.9.0 - from the file "Required Folder"
Loaded at: 9177 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Loaded) 5.8.34.0 - from the file "Required Folder"
Loaded at: 896806 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 9178 ms - launch time impact: 1 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 8372 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 8374 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2312.89.0.10 - from the file "Required Folder"
Loaded at: 9366 ms - launch time impact: 2 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Hi @B.Rob you mentioned you have two GPUs running - this may be part of the issue. PS does not recognize/utilize dual GPUs. This article may help. Also I'd make sure you're running Studio drivers and not Gaming.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

LATEST

Hi @kevin stohlmeyer -thanks for your follow up. I'll have a look at the GPU configuration for Photoshop you linked to-but can't see why anything would need to be configured now as I've never changed/reconfigured anything. I've had the two GPUs running on this machine right from the start-it's almost four years old now-and never had any issues. I do use Studio rather than Gaming drivers also.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines