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Photoshop Freezing

New Here ,
Sep 07, 2021 Sep 07, 2021

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On the latest version of Photoshop (using Catalina on Mac), the entire app keeps freezing with no specific formula to get to the freeze. Sometimes it's when I immediately open the app and select File > New, sometimes it's well into a project and I'm selecting layers or using the pen tool. 

Is anyone else having this freezing issue still?

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macOS

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correct answers 1 Correct answer

Adobe Community Professional , Sep 10, 2021 Sep 10, 2021
Try resetting your Preferences. Hold Shift+Ctrl+Opt+Cmd down when you launch and hold until it asks if you want to reset. If you see the splash screen with no message, you weren't fast enough try again.

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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What are your specs?

Mac version, HD space, Scratch disk alloted space, Graphics Card/VRAM?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Using 2019 Macbook Pro, updated to Big Sur to see if that helps (it did not), 2TB of HD space, AMD Radeon Pro 5500M 4 GB, and I can't look up scratch disk space without PS freezing before I get there. 

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Try resetting your Preferences.

Hold Shift+Ctrl+Opt+Cmd down when you launch and hold until it asks if you want to reset.

If you see the splash screen with no message, you weren't fast enough try again.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Thanks Kevin! So far the reset has helped! 

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