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Photoshop génération par IA problème connexion internet...

Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Bonjour, désoler de revenir si vite mais j'ai encore un souci et j'ai beau regarder les discutions et forum pas moyen d'arranger mon soucis... 

 

J'ai la derniere version de photoshop, quand je selectionne une partie de mon image, puis que je selectionne "remplissage generatif" et que j'entre mon prompt (peut importe le prompt ou la partie de l'image que je selectionne) j'ai systematiquement un message m'indiquant "Vérifiez votre connection internet et réessayer"... Alors que je n'ai aucun soucis avec ma connection internet...

 

Quelqu'un aurait une idée sur ce que je dois faire pour régler ce soucis ?

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Quand je desactive mon parefeu ca fonctionne mais je ne peux pas laisser mon parefeu hors ligne h24, j'ait mit photoshop.exe dans les autorisation du parefeu mais ca n'as rien changer. A votre avis il faudrait que j'autorise quoi dans mon parefeu pour que la generation par ia fonctionne ?

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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Can you check the firewall log and see what it is blocking?

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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Check here for Adobe's network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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Thank you for your reply. On the first link, I can clearly see the two logos when I click on "CS5 and CS5.5" but when I click on "Creative Cloud and CS6" the page tells me "Your Internet access is blocked. It is possible that a firewall or antivirus software blocked the connection." And when I deactivate my public Windows firewall, there are no problems. The problem really comes from the firewall. I will try to follow the other links you sent me but they seem much more complicated to understand.

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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@MickB87 

 

google your firewall brand/model and how to white list end points.

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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quote

And when I deactivate my public Windows firewall, there are no problems.


By @MickB87

Are you on a public network, like an internet café or an airport, or are you at home on your own network? When at home, you should set your network to private.

Abambo_0-1705678820860.png

A university network is also a public one in most circumstances.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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This is a noted issue with Windows Defender. Go to the settings and make sure Photoshop 2024 is listed and allowed.

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