Photoshop: generative fill not active

[Stefano33368092bi55]

Hi,
some time (rare cases) I celect an area to fill but the function remain gray and it's not possible to procede.
Any idea to resolve the problem is wellcome... Thanks

[Kevin Stohlmeyer]

Check your internet connection and firewall settings. Make sure Photoshop and Adobe are listed and allowed.

Also showing your layers panels with the selection would help.

[Stefano33368092bi55]

Thanks Kevin,
All is exactly as before, I've used PSD everydays from more then one year without any problem.

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

[Stefano33368092bi55]

Yes...

[Stefano33368092bi55]

Actually the OS is Sonoma 14.4.1 Updated today.

[c.pfaffenbichler]

It shouldn’t matter but please try converting to 8bit. 

[Stefano33368092bi55]

Even in 8 bit the situation don't change... 😞

[c.pfaffenbichler]

So far I cannot reproduce the issue. 

Is Edit > Generative Fill grayed out, too? 

Could you include the Properties Panel in a new screenshot? 

[Stefano33368092bi55]

Thanks for your assistance.
Yes, it's gray.
At which Properties Panel you refer?

[Kevin Stohlmeyer]

Have you tried saving the file from an NEF to a PSD?

[c.pfaffenbichler]

At which Properties Panel you refer?

Window > Properties

[Stefano33368092bi55]

Ah ok, I have a Mac

 

[c.pfaffenbichler]

Thank you.

There seems to be no active Selection in this one, though.

Can you recerate the issue reliably for some image/s or is it unpredictable?