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Hi Bruce,
Try the four steps here in order:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
Often signing out, then signing back in with the Adobe ID and PW you purchased with is all you need.
Jane
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Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.
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@Prairie Painter wrote:
Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.
Then contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
If your browser blocks auto-open for the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send tweet to @AdobeCare.
~ Jane
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Thank you again Jane! I am so bogged down with work that this is jut becomming a time eater...I have decided to cancel my plan plus the fictitious one they have given me and then after a week or so just start all over again as a new user and plan. This shouldn't have happened nor be so difficult to fix. Thank you again for trying to steer me to a fix!
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If you cancelled beyond the 14-day limit, there may be a fee for early cancellation. Be sure to follow up with any billing. We can't help you here with that — only Adobe Customer Care at the above link can do that.
Jane
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Thank you Jane.
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Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.