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Photoshop gives me a 7 day trial - I'm already subscribed! How do I get to my PAID copy of PS?

Community Beginner ,
Jul 31, 2022 Jul 31, 2022

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Photoshop has never asked me to sign in when opening the software for the day...it did today.

 

Now its signed me up for a 7 day free trial!  I'm already a paid user! 

 

How can I get back to my "Original" paid subscription of PS?

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Community Expert ,
Jul 31, 2022 Jul 31, 2022

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@Prairie Painter 

 

Hi Bruce,

Try the four steps here in order:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Often signing out, then signing back in with the Adobe ID and PW you purchased with is all you need.

 

Jane

 

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.Limited Access Repair Tool results-8-1-22.pngWhen I click on Support.jpg

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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@Prairie Painter wrote:

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.


 


Then contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open for the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane

 

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thank you again Jane!  I am so bogged down with work that this is jut becomming a time eater...I have decided to cancel my plan plus the fictitious one they have given me and then after a week or so just start all over again as a new user and plan.  This shouldn't have happened nor be so difficult to fix.  Thank you again for trying to steer me to a fix!

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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If you cancelled beyond the 14-day limit, there may be a fee for early cancellation. Be sure to follow up with any billing. We can't help you here with that — only Adobe Customer Care at the above link can do that.

 

Jane

 

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thank you Jane.

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Community Expert ,
Jul 31, 2022 Jul 31, 2022

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

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