Photoshop hangs, will not save a document

Advocate ,
Apr 16, 2022 Apr 16, 2022

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This is frustrating, Photoshop will not save a document but hangs until I try to force quit and it will not even force quit but keeps hanging until I force shut down of the computer. Photoshop does this over and over again and I have given up on it and cannot do any work with it. I've uninstalled Photoshop and reinstalled, I've deleted preferneces and still through it all I now come here as I am dead in the water so to speak... not able to do any work with Photoshop at all because I cannot save and it is hanging on save. Lightroom is now acting up. I always keep the latest updates installed, on a Mac with good performance and maintenance... I rely on this equpment to do my work and now I can do nothing. I need help please.

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Adobe Employee ,
Apr 17, 2022 Apr 17, 2022

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Does the Save Dialog come up at all? Or do you get a progress bar that's stuck on certain percentage?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Advocate ,
Apr 17, 2022 Apr 17, 2022

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I must force quit to even shut the computer down after it starts a save at 99%.

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.


Senior Product Manager - Customer Advocacy - Digital Imaging

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