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Photoshop hangs

New Here ,
Jul 19, 2022 Jul 19, 2022

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Good afternoon! When actively using the Stamp and Patch tool, Photoshop freezes. In the new version it is generally impossible to work, rolled back - it got better, but the problem remained. What is it connected with? How to fix it? I can't do my job properly!

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Adobe
Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @IsakovAle sorry to hear this.

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

 

 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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System Info would be good as Cory suggests,

 

You might also try restoring preferences and see if that makes a difference:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

Let us know how that goes,

Regards,

Pete

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