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Photoshop has become unusable

New Here ,
Feb 23, 2024 Feb 23, 2024

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Photoshop doesn't work anymore on my computer.

I'm on a MacBookPro late 2017, 16 inch
2,8 GHz Intel Core i7 quad-core running MacOs Ventura 13.6.4

 

Since the latest update (25.5) it freezes on launch without any chance to open the program

after several uninstall, clean of every details and library and re-install i switched back to 24.7.2.
I can launch this version, but i cannot open any kind of files from jpg to psd.

it freezes everytime.

i'm losing time and work paying for something that is more focused on AI playful gimmicks rather than stability and a professional service. (please adobe come back to earth.)

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Adobe
New Here ,
Feb 23, 2024 Feb 23, 2024

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update: it actually opens JPG, but crashes with PSD.

 

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Hi @albibello first try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Second, Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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LEGEND ,
Feb 23, 2024 Feb 23, 2024

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Please post your system report (Help->System Info).

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New Here ,
Feb 23, 2024 Feb 23, 2024

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i've done the preferences reset before writing here, sorry if i didn't mention that.

here's the system info:

Versione di Adobe Photoshop: 24.7.2 20231019.r.832 02eb301 x64 Numero di avvii: 2 Sistema operativo: Mac OS 13.6.4 Architettura di sistema: Famiglia CPU Intel:6, Modello:14, Stepping:9 con MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Conteggio processore fisico: 4 Conteggio processore logico: 8 Velocità processore: 2800 MHz Memoria incorporata: 16384 MB Memoria disponibile: 7493 MB Memoria disponibile per Photoshop: 12834 MB Memoria usata da Photoshop: 70 % Gestione arresti anomali: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.0.0.9 - Min Core Sync Required: 4.3.66.28 Versione SDK Live Edit Client: 4.0.0 Versione Helper Credenziali del contenuto: Non disponibile Gestione precisa dei colori per la visualizzazione HDR: disattivato. Area di lavoro Manta: attivato. Livelli alias: disattivato. Highbeam: ^ 0 ®Touch Bar - Feedback proprietà: attivato. Dimensioni porzioni immagine: 1024 K Livelli cache immagine: 4 Anteprima font: Media Versione HarfBuzz: HarfBuzz non inizializzato TextEngine: motore di testo unificato ======= GPU
API nativa stabile: vero API OpenGL stabile: vero API OpenCL stabile: vero GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 555
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Monitor: 1 Visualizza limiti: alto= 0, sinistra= 0, basso= 1200, destra= 1920 Monitor alta risoluzione Monitor principale ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=10949448 -comment=Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 x64

[1527 ms]
Start sniffer 2024-02-23 19:50:33
# Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 x64
sniffer -baseTimeMS=10949448 -comment=Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 x64

{20 ms}
Start platform native
# displays: 1
Display 0
Display: 2077750265
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,200)
Dimensions: (3,840 2,400)
Physical size: (330.63 207.347)
Pixel size: (0.0861017 0.0863946)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 630 index=0)

# devices: 2
Device 0
Name: Intel(R) HD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
2077750265
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: AMD Radeon Pro 555
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{271 ms}

{271 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 2077750265
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,200)
Dimensions: (3,840 2,400)
Physical size: (330.63 207.347)
Pixel size: (0.0861017 0.0863946)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: NONE

# devices: 1
Device 0
Name: AMD Radeon Pro 555 OpenGL Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.14.1)
Device version: 2.1 (2.1 ATI-4.14.1)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915465
Display mask: 1984
End platform OpenGL
{1245 ms}

{1245 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) HD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Oct 28 2023 11:19:20))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 16 GB / s
Compute score: 65.2584
Device name string: Intel(R) HD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 555 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Oct 28 2023 11:19:20))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 65 GB / s
Compute score: 506.56
Device name string: AMD Radeon Pro 555 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{1520 ms}

Exit code kExitNormal
End sniffer 2024-02-23 19:50:34
[kStatusNormal, kExitNormal]

[1528 ms]
Finish RunAllAPIs

[3079 ms]
Start GetSnifferResult

[3079 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
Tipo di licenza: Iscrizione Numero di serie: 90970010758861486053 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Cartella applicazione: /Applications/Adobe Photoshop 2023/ La memoria virtuale di Photoshop dispone di I/O asincrono attivato Volumi di memoria virtuale: Tape WIP, 465,8 GB, 28,6 GB disponibili Paguro Pro, 233,5 GB, 6,68 GB disponibili Cartella Plugin richiesti: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Cartella Plugin primari: /Applications/Adobe Photoshop 2023/Plug-ins/ Componenti installati: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 12.3.0.202306101359_a08c93e boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.4142c440df. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5. AIDE.framework AIDE 5.7.0 79.43e30357 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.4142c440df. AdobeXMPFiles.framework AdobeXMPFiles 79.1462899777 79.1462899777 AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 28.0.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.4142c440df. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 69c153855 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 28.0.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777 AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 28.0.0.170 SPBasic.framework SPBasic 28.0.0.170 AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 28.0.0.170 AILib.framework AILib 28.0.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 28.0.0.170 Piattaforma di estensibilità unificata uxp-7.1.0-11-16f02e5 UPIC 2.6.0 Plugin richiesti: Affresco 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Applica texture 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Asimmetria 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Bagliore diffuso 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Bassorilievo 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Bordi brillanti 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Camera Raw 16.2 (1763), Copyright © 2024 Adobe Systems Incorporated - dal file “Camera Raw.plugin” Carta da lettere 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Cineon 24.7 © 2002-2023 Adobe. All rights reserved. - dal file “Cineon.plugin” Colore mezzetinte 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Colori NTSC 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “NTSC Colors.plugin” Contorni accentuati 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Contorni con inchiostro 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Contorni poster 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Contorni strappati 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Conté Crayon 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Coordinate polari 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Core misurazione 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “MeasurementCore.plugin” Correzione obiettivo 24.7.2, © 2002-2023 Adobe. All rights reserved. - dal file “Lens Correct.plugin” Cristallizza 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Curtosi 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Deforma 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Deviazione standard 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Dicom 24.7 © 2003-2023 Adobe. All rights reserved. - dal file “dicom.plugin” Distorsione curvilinea 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto acquerello 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto carboncino 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto carta bagnata 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto cromatura 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto fotocopia 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto increspatura 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto incrinatura 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto intonaco 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto onda 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto pennellate 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto punti 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto retinatura 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto ritaglio 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto sfera 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto sfumino 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto spatola 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto spirale 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Effetto spugna 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Effetto vento 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Entropia 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Esporta tavole di consultazione colore 24.7 © 2012-2023 Adobe. All rights reserved. - dal file “Export3DLUT.plugin” Estrusione 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Fibre 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Filtro Camera Raw 16.2 (1763), Copyright © 2024 Adobe Systems Incorporated - dal file “Camera Raw.plugin” Filtro Pacchetto immagini 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “ChannelPort.plugin” Filtro ritaglia e raddrizza foto 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Fluidifica 24.7.2, © 2001-2023 Adobe. All rights reserved. - dal file “Liquify.plugin” Formato file bitmap 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Formato IFF 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Formato Targa 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Fuoco prospettico 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “VanishingPoint.plugin” Galleria filtri 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Gessetto e carboncino 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Grana pellicola 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Grandangolo adattato 24.7.2, © 2014-2023 Adobe. All rights reserved. - dal file “Adaptive Wide Angle.plugin” Granulosità 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Halide Bottlenecks 24.7 © 2023-2023 Adobe. All rights reserved. - dal file “HalideBottlenecks.plugin” HDRMergeUI 24.7, Copyright © 2002-2023 Adobe. All rights reserved. - dal file “HDRMergeUI.plugin” HSB/HSL 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Increspatura oceano 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Intermedio 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Intervallo 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Involucro di plastica 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” JPEG 2000 24.7 © 2001-2023 Adobe. All rights reserved. - dal file “JPEG2000.plugin” Luce al neon 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Massimo 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Matita colorata 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Matlab Operation 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “ChannelPort.plugin” Media 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “Average.plugin” Media aritmetica 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Mezzatinta 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Minimo 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Muovi 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Nuvole 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “Clouds.plugin” Nuvole in differenza 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “Clouds.plugin” Ombra tratteggiata 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” OpenEXR 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Pastelli su superficie ruvida 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Patchwork 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Pattern mezzetinte 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” PCX 24.7 © 1989-2023 Adobe. All rights reserved. - dal file “PCX.plugin” Penna grafica 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Pennello a secco 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Pixar 24.7 © 1989-2023 Adobe. All rights reserved. - dal file “Pixar.plugin” Portable Bit Map 24.7 © 1989-2023 Adobe. All rights reserved. - dal file “PBM.plugin” Porzioni 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Porzioni mosaico 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Radiance 24.7 © 2003-2023 Adobe. All rights reserved. - dal file “Radiance.plugin” Rendering griglia di consultazione colore 24.7 © 2012-2023 Adobe. All rights reserved. - dal file “Export3DLUT.plugin” Riflesso obiettivo 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Ritaglia e raddrizza foto 24.7 © 2003-2023 Adobe. All rights reserved. - dal file “CropPhotosAuto.plugin” Routine FastCore 24.7 © 1990-2023 Adobe. All rights reserved. - dal file “FastCore.plugin” Routine MMXCore 24.7 © 1990-2023 Adobe. All rights reserved. - dal file “MMXCore.plugin” Salva per Web 24.7.2, © 1999-2023 Adobe. All rights reserved. - dal file “Save for Web.plugin” Sfocatura con obiettivo 24.7.2, © 2002-2023 Adobe. All rights reserved. - dal file “Lens Blur.plugin” Sfocatura migliore 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Sfocatura radiale 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Solarizza 24.7 © 1993-2023 Adobe. All rights reserved. - dal file “Solarize.plugin” Sommatoria 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - dal file “MaterialSuite.plugin” Spruzzo 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - dal file “MaterialFilter.plugin” Sumi-e 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Supporto multiprocessore 24.7 © 1990-2023 Adobe. All rights reserved. - dal file “MultiProcessor Support.plugin” SupportoScripting 24.7, © 2002-2023 Adobe. All rights reserved. - dal file “ScriptingSupport.plugin” Timbro 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Togli interlacciato 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Tracciati per Illustrator 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Tratti a spruzzo 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Tratti ad angolo 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Tratti scuri 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Varianza 24.7 © 2006-2023 Adobe. All rights reserved. - dal file “statistics.plugin” Vernice di fondo 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Vetro 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Vetro colorato 24.7.2, © 1991-2023 Adobe. All rights reserved. - dal file “Filter Gallery.plugin” Wireless Bitmap 24.7 © 1989-2023 Adobe. All rights reserved. - dal file “WBMP.plugin” Zig zag 24.7.2, © 2003-2023 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin” Plugin opzionali e di terze parti: NESSUNO Plugin duplicati e disattivati: NESSUNO Plugin non caricati: NESSUNO Piattaforma di estensibilità unificata - Estensioni: Home Screen (Caricato) 6.7.0.42 - dal file "Cartella richiesta" CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0 Caricata in: 233 ms - Impatto tempo di avvio: 295 ms ccx-timeline (Preparato) 3.1.10.0 - dal file "Cartella richiesta" CCX Commenting UXP Webview (Caricato) 27.3.1.0 - dal file "Cartella richiesta" Caricata in: 5069 ms - Impatto tempo di avvio: 0 ms CCX Sharesheet UXP (Preparato) 24.10.0.0 - dal file "Cartella richiesta" Photoshop Cloud Value Dialog (Caricato) 1.0.1.0 - dal file "Cartella richiesta" Caricata in: 236 ms - Impatto tempo di avvio: 0 ms Share Panel (Caricato) 1.0.6.0 - dal file "Cartella richiesta" Caricata in: 237 ms - Impatto tempo di avvio: 0 ms Content Credentials (Caricato) 0.37.3.0 - dal file "Cartella richiesta" Caricata in: 4433 ms - Impatto tempo di avvio: 0 ms CC Libraries Panel (Preparato) 4.4.458.0 - dal file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_458/" CAPTURE: 2.0.41 STOCK: 4.2.2 Substance 3D (Caricato) 0.1.6.0 - dal file "Cartella richiesta" Caricata in: 5070 ms - Impatto tempo di avvio: 0 ms Photoshop Adjustments Panel (Caricato) 1.29.13.0 - dal file "Cartella richiesta" Caricata in: 5071 ms - Impatto tempo di avvio: 0 ms Photoshop UXP Export-As (Preparato) 5.8.23.0 - dal file "Cartella richiesta" Photoshop Facepile (Caricato) 1.2.1.0 - dal file "Cartella richiesta" Caricata in: 5072 ms - Impatto tempo di avvio: 0 ms Photoshop In App Messaging (Caricato) 4.2.1.0 - dal file "Cartella richiesta" Caricata in: 5072 ms - Impatto tempo di avvio: 0 ms Photoshop Selection Feedback (Preparato) 0.5.0.0 - dal file "Cartella richiesta" Plugins Panel (Preparato) 1.4.3.0 - dal file "Cartella richiesta" IC popup message (Caricato) 1.0.0.0 Caricata in: 4450 ms - Impatto tempo di avvio: 0 ms Multilayer Protection (Caricato) 1.0.0.0 Caricata in: 4451 ms - Impatto tempo di avvio: 0 ms Discover Panel (Caricato) 2306.76.0.24 - dal file "Cartella richiesta" Caricata in: 5074 ms - Impatto tempo di avvio: 15 ms Neural Filters (Marchio registrato) 1.15.0.95 - dal file "Cartella richiesta" Tempo di scansione: 0 ms - voci: 37 Estensioni: Librerie 1.0.0 - dal file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_458/index.html” Pantone Connect 1.0.7 - dal file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html” com.pantone.v1.1.auth 1.0.7 - dal file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/auth.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - dal file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_458/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - dal file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_458/extensions/capture/capture.html” com.marklyapp.RightFont.adobeplugin 1.0.2 - dal file “/Users/paguropro/Library/Application Support/Adobe/CEP/extensions/RightFont.adobeplugin/index.html” Esporta come 4.8.15 - dal file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Esporta come 4.8.15 - dal file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - dal file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_458/manager.html” Periferiche TWAIN installate: NESSUNA

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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@albibello A couple of things stand out - 1. You have lower than minimum specs for HD/Scratch disk space. I would recommend at least 100 GB space - on one of your drives you only have 28 GB, the other 6 (!).

Second both your GPUs are on the lower end of compatibility. The integrated Intel does not meet specs, and the Radeon 555 is barely getting there. Unfortunately, Mac doesn't make it easy to upgrade those.

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LEGEND ,
Feb 23, 2024 Feb 23, 2024

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Try disabling the integrated graphics (automatic graphics switching.) Its moved around, IIRC in Ventura its under Power.

I have a 2019 MBP 16" and do NOT have graphics switching disabled, FWIW.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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yeah i perfectly know that the system is quite obsolete (going to upgrade soon) and i always stay with low resoursces on disks but these two things never caused any kind of problems in the past years.. it's just something happening after the PS 2024 upgrade and even the rollback to 2023 solved the problem.
i'll now try disabling the integrated graphics switching...

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New Here ,
Feb 23, 2024 Feb 23, 2024

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no.. the graphic switch disabled didn't changed the situation. three weeks ago i was using photoshop without any kind of problems... how could this be possible,

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LEGEND ,
Feb 23, 2024 Feb 23, 2024

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Are your photos on the internal SSD?

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Yes, both jpg and psd are in the internal HD. i can open JPG, i cannot open PSD (Ps freezes).

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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@albibello with only 28 GB scratch disk - Photoshop will not function properly. And its not a combination of multiple drives that causes other issues. You need at least 50 GB on a single HD available to even run Photoshop let alone open files.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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i think in the last 2/3 years i never had more than 20/15Gb and i never experienced any kind of problem. i'm not saying it's a good thing but i've always worked with no problems, even with huge files. now it's two/three weeks since everything messed up thanks to the latest update...

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Not here to debate facts. Having a hard drive that low will cause issues plain and simple.

If your time is a concern, then perhaps its worth a try.

 

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LEGEND ,
Feb 23, 2024 Feb 23, 2024

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Yes with low scratch disk space you will have crashes, both Photoshop and possibly the computer.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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@kevin stohlmeyer @Lumigraphics i know you're not debating my situation and i take the chance to thank you for your time and support on my issue.. it's just difficult to me to understand how something that has never been a problem, is now crucial for photoshop to work. i see several people complaining on how laggy and unusable ps has become.

anyway i have something more for you on this topic: after several reboot i've tried to close the creative cloud app before opening photoshop as a final attempt and guess what: everything worked fine, PSD opened and workable.
is there a reason for this?

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LEGEND ,
Feb 23, 2024 Feb 23, 2024

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The computer uses disk space as virtual memory, the less RAM you are using, the less disk space as well. My recommendation is a minimum of about 100GB free on your system drive, if possible.

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New Here ,
Feb 26, 2024 Feb 26, 2024

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LATEST

SOLVED.

Photoshop 2023 is now working with no problems, even if with low disk space (that has never been a problem).

Suprisingly i've found the problem managing my fonts on RightFont, and descovering that all my libraries where in a drobpox folder that became available only when in use (streaming), this caused a massive problem since every library should be downloaded before the use (causing slow down and freezing). This happened after a Dropbpx app update.

This explain also why JPG were regularly opened, since they had no Type layers, and why PSD where difficult to work with since there was a constant search for the used fonts.

I'll let you know if upgrading to 2024 is now possible for me.




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