Photoshop has not option to download

New Here ,
Jul 11, 2022 Jul 11, 2022

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I have a 32 bit system at the moment and had PS 2018 downlaoded for many years. Last week a tech from adobe did a remote access and now I can no longer download the previous version I had for photoshop. Even though I was just billed for it when I log in to CC it tell me my tiral has expired and to "buy now". Anyone have any help on this as I am getting far behind on work. My new system will not be here for a while so I need things to work like they were for now. Thanks!

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Unfortunately this is something that Adobe Care will have to assist you with. Only they can grant you access to previous builds prior to the current iteration and 1 version back.

https://helpx.adobe.com/contact.html

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 11, 2022 Jul 11, 2022

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I called into them this morning and they said they cannot help with that (I found odd) and suggested I come here. I guess I will try and call back with better luck. 

 

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Dont call. Use the chat pod on the page I linked to. Request that they give you acess to download the version you need.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 11, 2022 Jul 11, 2022

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so I chatted with them for 30 minutes and was told that I cannot get access to the previous version and can only gain access when my new system arrives. Guess I am out of luck until then 😞

 

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