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Photoshop - I can't see any background or layer

Community Beginner ,
Dec 26, 2023 Dec 26, 2023

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First I think it's imporant to say that I'm still somewhat new with Photoshop but I love playing around with it; I was recently trying to create a thumbnail for a YouTube video and all of a sudden I can't see any layer or even the background. I'm not sure exactly what might be causing it but I've done some reasearch and I can say that it's not the application frame issue as I do have that checked off. Does anyone know a fix for this?

 

Thank you for your help and advice in advance, hope you all had a great holiday season so far! 

Screen Shot 2023-12-26 at 8.59.13 AM.png

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correct answers 1 Correct answer

Community Beginner , Dec 26, 2023 Dec 26, 2023

Hello Thank you for your help with this! I just want to let everyone know that oddly enough it was my scratch disks that were full that was causing my computer to bugout lol. But I removed some stuff on my computer and now have enough space and everything is going great! Thanks again!

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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Press Command + 0 to see the white rectangle  (I think it's off the stage).

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Community Beginner ,
Dec 26, 2023 Dec 26, 2023

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Thank you for this suggestion, I tried that and nothing seems to happen. It centers everything but it is still all grey. Thank you for your help though

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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The shape is very near th origin and you seem to show another part of the space. Ask for showing rulers or as Dereck said show Command (or Ctrl on windows) 0 to show at full screen size

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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I'm actually having trouble trying to duplicate the same appearance.  The nearest I could get was to reduce image size to 1 x 1 pixel.  Having the tab showing is stopping me from dragging the window completely off screen, and that's when I have a screen ether side of my main screen.  I still get an inch left on the main screen. 

 

If the windows are floating they can disappear by being minimised.  I've lost open document that way in the past, and the only way I could find them again was bu consolidating all back to tabs.  But with a tab showing and active (we can tell by the solide white text), I can't make the document window hide.

 

I think you guys have covered it. The only thing I'll add to Ctrl 0 and turning on rulers, is to open Image Size dialog.

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Community Beginner ,
Dec 26, 2023 Dec 26, 2023

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Hello Thank you for your help with this! I just want to let everyone know that oddly enough it was my scratch disks that were full that was causing my computer to bugout lol. But I removed some stuff on my computer and now have enough space and everything is going great! Thanks again!

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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LATEST
quote

 I just want to let everyone know that oddly enough it was my scratch disks that were full that was causing my computer to bugout lol.


By @stevene84025796

 

Wow!  I wasn't expecting that.  Are you able to fit another drive?  i.e. is a desktop or laptop system?

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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@stevene84025796 

 

Also notice that both your scroll bars are halfway down, so you've scrolled away from your canvas.

 

Your document is small and you are zoomed out. 

janee_0-1703642624531.png

 

Someone else will have to comment on the 118.11 pixels per centimeter.

 

Jane

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Community Beginner ,
Dec 26, 2023 Dec 26, 2023

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Hello Jane thank you for your comment. I just tried zooming in and out all over the screen and tried photos that are much bigger than 1280px x 720px and still the same issue. Thank you for looking into this for me 🙂 

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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Have you tried closing documents and restarting Photoshop?

It's starting to look like something is broken, so maybe time to try resetting Preferences.

 

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