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photoshop image distortion/glitchy

Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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Hello, I've been having an issue with photoshop and premiere. Images/videos open with this type of glitch. I updated both programs, but it didn't work. If I try to use "Select Subject", it loads for a while and then it selects the entire image or it shows a message saying "there's no subject" 

 

Screenshot 2024-06-07 at 7.21.34 AM.png

Thanks in advance for the help. 

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Adobe
Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hey, @grega99503882. Welcome to the Photoshop Community. We've moved the post to discussions; I'll need more info to help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

Try these steps:

Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)
macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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That is definitely file corruption. Where are you saving your files? Are you saving directly to an external/server location?

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