• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

photoshop image distortion/glitchy

Community Beginner ,
Jun 07, 2024 Jun 07, 2024

Copy link to clipboard

Copied

Hello, I've been having an issue with photoshop and premiere. Images/videos open with this type of glitch. I updated both programs, but it didn't work. If I try to use "Select Subject", it loads for a while and then it selects the entire image or it shows a message saying "there's no subject" 

 

Screenshot 2024-06-07 at 7.21.34 AM.png

Thanks in advance for the help. 

TOPICS
macOS

Views

154

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

Hey, @grega99503882. Welcome to the Photoshop Community. We've moved the post to discussions; I'll need more info to help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

Try these steps:

Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)
macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

That is definitely file corruption. Where are you saving your files? Are you saving directly to an external/server location?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2024 Jul 03, 2024

Copy link to clipboard

Copied

Any fix for this, I have the same issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 03, 2024 Jul 03, 2024

Copy link to clipboard

Copied

LATEST

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

Could you please post screenshots taken at View > 100% with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines