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Photoshop in ipad purchase

New Here ,
Jan 21, 2024 Jan 21, 2024

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I have purchased photoshop on my ipad pro n accidently signed out

Now i can not sign back in its showing me this error

1000137628.jpg

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Adobe
Community Expert ,
Jan 21, 2024 Jan 21, 2024

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@Fatima33204965g8p1 

 

The message says you are trying to sign in with the wrong account. Did you use your Apple ID or Adobe ID?

 

janee_0-1705833036636.png

 

  • Did you purchase a Photoshop plan from Adobe that includes Photoshop for iPad?
    or
  • Did you purchase a Photoshop plan for iPad from Apple that does not include the desktop version?

 

Jane

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New Here ,
Jan 21, 2024 Jan 21, 2024

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Yes i have purchased it using my Apple id n i tried to enter everything but nothing is working out

Here i have noticed that they are saying they generate a dedicated id

1000137638.jpg

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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@Fatima33204965g8p1 

 

Since you didn't purchase from Adobe, you will need to contact Apple to sort this out.

 

Jane

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