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Photoshop interferes with nvlddmkm.sys

New Here ,
Mar 10, 2023 Mar 10, 2023

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For the past week, my computer crashes approximately 30 seconds after opening a JPG in Photoshop. It does not seem to have the same problem with PSD files - just JPGs. Other Adobe applications seem to work fine (like Premiere), and I can open JPGs in other programs. When the crash occurs, I get the error code: "System Thread Exception Not Handled" - nvlddmkm.sys failed.

 

I have a PC with Windows 11 version 21H2, OS build 22000.1641. With an NVidia GeForce GTX 1050. My Photoshop is the most current version (24.2.1). 

 

Thoughts?

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correct answers 1 Correct answer

Adobe Employee , Mar 10, 2023 Mar 10, 2023

Welcome to the Photoshop Community @Jason24002140il7n. I'll help you figure this out.

 

Entire PC crashing is mainly related to a system-level issue with Nvidia Drivers. This specific error has been around for ten years with older Nvidia GPUs. Have you recently updated the GPU drivers on your computer?

 

Try a clean-installation of Nvidia Drivers & check this for help: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Let us know how it goes. Thanks!

Sameer K

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Welcome to the Photoshop Community @Jason24002140il7n. I'll help you figure this out.

 

Entire PC crashing is mainly related to a system-level issue with Nvidia Drivers. This specific error has been around for ten years with older Nvidia GPUs. Have you recently updated the GPU drivers on your computer?

 

Try a clean-installation of Nvidia Drivers & check this for help: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Let us know how it goes. Thanks!

Sameer K

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Thank you - I was unaware that I was using Nvidia's "Game-Ready" drivers. I have switched to "Studio" drivers, and the problem seems to have (tentatively) been resolved. I will keep an eye on it, and work through the rest of the steps you suggested if it acts up again.

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I'm having the exact same issue. I'm about to install studio drivers. How has it worked for you?

 

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I have had no issues since switching drivers. Working fine now.

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New Here ,
Aug 14, 2023 Aug 14, 2023

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Sameer may be the biggest dawg of all time. About to attempt the studio driver fix. We shall see. 

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New Here ,
Aug 15, 2023 Aug 15, 2023

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Update Sameer is king dawg

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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@josh316734778nwo This made my day! Thanks for the confirmation.
Please feel free to reach us when you need help! We're here to help. 

Thanks!
Sameer K

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New Here ,
Jan 01, 2024 Jan 01, 2024

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Hola Sameer K 
Ya hice lo que indicaste pero me sigue interfiriendo Photoshop con nvlddmkm.sys

Se reinicia y sale la pantalla azul con el error
Que otra alternativa tengo?

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hey, @MARIA34539505t6yg. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

What is the exact error code that comes up on the Blue screen? If the steps you've tried do not help, I recommend contacting Nvidia or Microsoft for driver & OS-level debugging.

 

Let me know how it goes.

Thanks!

Sameer K

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New Here ,
Jan 02, 2024 Jan 02, 2024

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Hola Sameer
Adjunto el error y el .txt

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